We are looking for an experienced and enthusiastic person to join our specialist orthodontic practice as a lead receptionist.

As part of the front of house team, we are looking for someone who has exceptional customer service and communication skills, who is also able to lead the reception team, taking responsibility for tasks which ensure the smooth running of the practice.

 

Role Requirements:

  • Possess excellent computer IT skills.
  • Be an excellent professional communicator with a high standard of customer service skills.
  • Have a sound business mind with previous experience in private practice being advantageous
  • Be exceptionally punctual, self-motivated, flexible and a team player
  • Be capable of leading the team, taking responsibility for managing rotas and staff holidays.

Your duties will include:

  • Answering phone calls and email enquiries, making appointments, taking payments and general administration tasks.
  • Providing consistently high levels of patient service.
  • Ensuring all protocols, policies and procedures are followed so as to maintain a high standard of practice administration and patient care.
  • Contributing at practice meetings to help in the improvement of the practice development and performance.
  • Participating in a variety of training meetings and courses to improve your knowledge of patient service and care.

Essential Experience:

  • Experience in a customer focused environment.
  • Computer literacy in outlook, word, excel and dental software systems.

 

Desirable Qualifications:

  • National Certificate Dental Nurses
  • BTEC Dip in Dental Reception
  • Customer Service NVQ 3
  • Experience in dentistry ideal but not essential
  • Experience of Orthotrac software

Hours:

  • Full Time Position: Monday-Friday. 8.30am-5.30pm

Salary:

  • Competitive with benefits to be discussed at interview

Apply:

Please send a covering letter and current CV to:

Colette Meek, Queensway Dental Clinic, 170 Queensway, Billingham, TS23 2NT or email: colette.meek@queensway.co.uk