Our team
At Queensway Orthodontics, our team's main priority is your comfort. They work together to ensure you have an enjoyable treatment journey with great results.
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Emily Adams
Patient Support Advisor
Billingham practice
BA Hons Business and Event Management
Lindsey Aston
Orthodontic Therapist
Billingham practice
Dip Ortho therapy RCS
GDC No: 116541
Caroline Bates
Governance and Estates Coordinator
Billingham practice
L3 Dental Nursing
GDC No: 258934
Gemma Barrett
Dental Nurse
Billingham practice
NEBDN CERTIFICATE IN DENTAL NURSING, NEBDN CERTIFICATE IN RADIOGRAPHY, NEBDN CERTIFICATE IN ORAL HEALTH EDUCATION
GDC No: 166153
Courtney Bell
Nurse Coordinator
Bishop Auckland practice
NVQ L3 Dental Nursing
GDC No: 151116
Jade Bromley
Dental Nurse
Billingham Practice
L3 Dental Nursing, NEBDN Certificate in Radiography
GDC No: 200091
Abbey Coates
Dental Nurse
Bishop Auckland and Consett Practices
NVQ Dental Nursing
GDC No: 291013
Niamh Colebrooke
Dental Nurse
Darlington Practice
LEVEL 3 DIPLOMA IN DENTAL NURSING
GDC No: 271566
Julie Crozier
Orthodontic Therapist / Dental Nurse
Billingham and Jesmond Practice
NEBDN Dental Nursing, NEBDN Radiography, NEBDN Orthodontic Nursing, Diploma in Orthodontic Therapy
GDC No: 107644
Emma Frankland
Dental nurse
Bishop Auckland practice
NEBDN NATIONAL CERTIFICATE 1997 CERTIFICATE IN DENTAL RADIOGRAPHY 1998
GDC No: 133212
Laura Girard
Orthodontic Dental Nurse
Bishop Auckland & Darlington practice
Dental Nursing qualified 2014, impression taking 2016, Radiography 2018
GDC Number: 255251
Felicity Green
Orthodontic Therapist
Consett practice
Dip Orth Therapy RCS(Edin)
GDC Number: 140707
Chantelle Hodgson
Orthodontic Therapist
Billingham practice
Dip Ortho therapy RCS
GDC No: 248895
Christine Horgan
Orthodontic Therapist
Jesmond practice
Dip Orth Therapy (Edin), NEBDN Dental Nursing
GDC No: 117430
Millie Hudson
Patient Support Advisor
Billingham practice
Level 3 NVQ Medical Administration / Level 2 Medical Terminology
Kate Jackson
Dental nurse
Jesmond practice
NEBDN DENTAL NURSING, NEBDN ORTHODONTIC NURSING, LEVEL 3 NVQ CUSTOMER SERVICE
GDC No: 124900
Amanda Jeffries
Dental Nurse
Billingham practice
NEBDN Certificate in Dental Nursing, NEBDN Certificate in Dental Sedation Nursing, NEBDN Certificate in Oral Health Education
GDC No: 132597
Annie Johnson
Orthodontic Nurse
Darlington
Diploma in Dental Nursing Level 3 QCF City and Guilds 2017
GDC No: 274774
Lauren Mckay
Dental Nurse
Billingham practice
Diploma in Dental Nursing Level 3
GDC No: 261522
Laura Maven
Orthodontic Therapist
Billingham practice
Dip Orth Therapy RCS (Edin)
GDC No: 110488
Hollie Miller
Dental Nurse
Billingham practice
Diploma in Dental Nursing Level 3
GDC No: 268159
Leanne Mortimer
Dental Nurse
Billingham practice
NVQ L3 Dental Nursing, NEBDN Radiography
GDC No: 188826
Dawn Myers
Orthodontic Therapist
Darlington practice
Diploma Ortho Therapy RCS
GDC No: 112208
Kelly Parkinson
Patient Support Advisor
Billingham practice
NEBDN Certificate in Dental Nursing, NEBDN Certificate in Conscious Sedaton, Customer Service L3
Demi Patterson
Dental Nurse
Jesmond practice
Level 3 Diploma in Dental Nursing
GDC No: 280023
Emma Patterson
Treatment Coordinator
Jesmond practice
Diploma in Dental Nursing Level 3 QCF City & Guilds
GDC No: 279807
Courtney Pearson
Dental Nurse
Billingham Practice
DIPLOMA IN DENTAL NURSING
GDC No: 275651
Dr Rebecca Pepper
DENTAL CORE TRAINEE 2 Orthodontics / Dentist with Special Interest in Orthodontics
Billingham Practice
BDS 2019 University of Manchester
GDC No: 283575
Lisa Pratt
Orthodontic Therapist
Bishop Auckland & Darlington practice
Dip Orth Therapy RCS
GDC No: 137505
Leigh Sargent
Dental Therapist
Billingham
BSc in Dental Hygiene and Dental Therapy
GDC No: 192590
Leanne Sowerby
Orthodontic Treatment Coordinator
Billingham practice
NEBDN Certificate in Dental Nursing, NEBDN Certificate in Conscious Sedation, NEBDN Certificate in Radiography
GDC No: 130646
Lauren Stephenson
Patient Support Advisor
Bishop Auckland practice
Level 3 NVQ Dental Nursing
Zoe Stephenson
Dental Nurse
Bishop Auckland
Diploma in Dental Nursing Level 3 QCF City & Guilds 2013
GDC No: 250136
Sabina Thapa
Dental nurse
Darlington practice
NEBDN Diploma in Dental Nursing
GDC No:282314
Katie Turner
Therapist Coordinatoor
Billingham practice
EDH Dip Orth Therapy RCS (Edin)
GDC No: 6697
Victoria Walton
Orthodontic Therapist / Dental Nurse
Billingham
NEBDN Orthodontic Nursing, NEBDN Radiography, L3 Diploma Dental Nursing.
GDC No: 246550
Michelle Woolridge
Training Coordinator
Billingham practice
NEBDN Dental Nursing, NEBDN Sedation, NEBDN Radiography, NEBDN Oral Health, NEBDN Orthodontic Nursing
GDC No: 127440
How to find us
Jesmond
13 Eslington Terrace, Jesmond Newcasle upon Tyne NE2 4 RJ
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Leanne Sowerby
Orthodontic Treatment Coordinator
NEBDN Certificate in Dental Nursing, NEBDN Certificate in Conscious Sedation, NEBDN Certificate in Radiography
GDC No: 130646
Leanne started her career as a dental nurse, joining Queensway Orthodontics in 1997 when there was only 4 surgeries!
Leanne has worked in lots of areas of dentistry including Implants and oral surgery before joining Guy in orthodontics in 2014.
Where would a patient usually find you in the practice?
I am mainly based at home; all of our consultations are virtual. I do visit the practices when required.
What is the most rewarding part of your job?
Seeing patient confidence grow to have orthodontic treatment. It is not just about the pretty smiles. It really is life changing for some people.
What do you enjoy doing out of work?
I really enjoy walking, getting out in the fresh air. Listening to a podcast. I love cooking, creating new recipes and trying new dishes. Meeting friends and of course the odd glass of Prosecco.
What makes you smile?
Lots of things make me smile, I am a very smiley happy person. My husband bringing me coffee in the mornings always puts a smile on my face.
Lindsey Aston
ORTHODONTIC THERAPIST
Dip Ortho therapy RCS
GDC No: 116541
Lindsey started life in dentistry in 1997 as a dental nurse and progressed through other post qualifications before gaining a position at Leeds Dental Institute, where she gained her Diploma in Orthodontic Therapy in 2009.
Lindsey originally joined the Queensway Orthodontics team in 2017 on a part time basis but now works full time across our Bishop Auckland and Billingham sites.
What do you enjoy most about working for Queensway Orthodontics?
The feeling of working as a team!
Where would a patient usually find you in the practice?
A patient can find me at Billingham practice.
What is the most rewarding part of your job?
The most rewarding part of my job is seeing the confidence grow in a patient as their smile straightens.
What do you enjoy doing out of work?
Outside of work I enjoy being a mum (although this can be testing at times! ☺ ).
What makes you smile?
My family always make me smile.
Lisa Pratt
ORTHODONTIC THERAPIST
Dip Ortho therapy RCS
GDC No: 137505
Lisa began working as a dental nurse in June 1990 and over the years has gained a variety of qualifications. Lisa is most proud of her Diploma in Orthodontic Therapy that she attained in 2011.
Where would a patient usually find you in the practice?
In the orthodontic clinic.
What is the most rewarding part of your job?
Seeing patient’s confidence grow whilst having orthodontic treatment, also the smile a patient gives you at the end of treatment is very rewarding.
What do you enjoy doing out of work?
I love spending time with my family and friends, also caring for my 2 ponies (Polly & Anna) also my 2 cats (Mitzi & Teddy)
What makes you smile?
Family time, nice holidays and cheeky glass of vino.
Dawn Myers
ORTHODONTIC THERAPIST
Diploma Ortho Therapy RCS
GDC No: 112208
Dawn started working as a dental nurse in general practice in 1995. Dawn moved to orthodontics in 2004 where she gained her orthodontic nursing and radiography qualifications. Dawn then qualified as an orthodontic therapist from Leeds in 2008.
Where would a patient usually find you?
In surgery.
What is the most rewarding part of your job?
Seeing patients completely transformed at the end of treatment and being part of that journey.
What do you enjoy doing outside of work?
Running and walking my 2 boxer dogs.
What makes you smile?
The sunshine and spending time with my family & friends.
Jen Buchan
Orthodontic Receptionist
NVQ Level 2 in Hair and Beauty
Before coming to Queensway Orthodontics Jennifer worked in the Beauty, Promotional and Hospitality industries. Jen has brought an abundance of transferrable skills to her role as a Receptionist in our Jesmond clinic.
Which practice/practices do you work at? Jesmond
Where would a patient usually find you in the practice? At the front desk.
What is the most rewarding part of your job? Being able to help patients with anything they may need and seeing how happy they are with the end results!
What do you enjoy doing out of work? Spending time with family, listening to music and socialising with friends.
What makes you smile? My lovely family and friends, going on holiday, animals and of course working with my amazing team!
Courtney Bell
Nurse Coordinator
NVQ L3 Dental Nursing
GDC No: 151116
Courtney qualified as a dental nurse in 2003 and has worked in Orthodontics since 2009. Courtney has worked her way up the ladder during this time and has a very good knowledge of orthodontics, taking much pride in her work.
Where would a patient usually find you in the practice?
In the surgery/clinic.
What is the most rewarding part of your job?
Seeing the end result from helping transform people's smiles.
What do you enjoy doing out of work?
I spend a lot of my time with my amazing family. I also enjoy horse riding which unfortunately I don’t get to do much of these days with having 3 children.
What makes you smile?
Hearing the sound of my children laughing and enjoying themselves.
Sabina Thapa
Dental nurse
NEBDN Diploma in Dental Nursing
Sabina decided to pursue a career as a dental nurse after joining a dental nursing course and working at a few different practices. Sabina loves her job and enjoys all aspects of her role as she enjoys helping to make people smile.
Where would a patient usually find you in the practice?
I will be mainly in the surgery.
What is the most rewarding part of your job?
When I see smiles on patients’ faces and satisfaction they get from our job. Also, when me as a person, my job, time, thoughts, hard work, contribution, effort and dedication are recognised and appreciated.
What do you enjoy doing out of work?
I normally like cooking, listening to music, watching Korean drama(mainly), walking and spending lots and lots of time with my family.
What makes you smile?
My job satisfaction, to see mum at home, talking to family members, old friends and random jokes.
Rebecca Walker
Reception Coordinator
Rebecca has gained 12 years’ experience through working in orthodontics before joining Queensway Orthodontics in April 2020. Rebecca has previously worked as a School Teaching Assistant, attaining her Level 3.
Where would a patient usually find you in the practice?
Behind the reception desk ready and waiting to greet our lovely patients!
What is the most rewarding part of your job?
Staff and patient satisfaction
What do you enjoy doing out of work?
Being a mum!!
What makes you smile?
Everyone being happy!
Kate Blaylock
Patient Support Advisor
Jodie Sanders
Patient Support Advisor
Business Admin L2, Customer Service L2
Jodie has worked in a variety of different industries and environments where she gained an abundance of transferable customer service skills. Jodie first worked in Hospitality at the Civic Theatre as an usherette. This role involved selling merchandise, guiding the public around the venue and ensuring the public were safe.
Where would a patient usually find you in the practice?
Patients would usually find me behind my desk, scanning work, answering calls or filling patient information.
What is the most rewarding part of your job?
The most rewarding part of my job is getting to know my patients and the people they attend with. Growing trust and a bond with them when they have their braces, as I can share stories of having braces myself and relate to them.
What do you enjoy doing out of work?
Outside of work I do online courses to develop my skills. I enjoy spending time with my family and going on adventures and weekends away with my friends.
What makes you smile?
Knowing I am able to give a patient an appointment to get their braces off before their prom. Being able to add to my qualifications to achieve my goals and spending time as much time as possible with my grandma.
Kailee Cummings
Patient support advisor
Before joining Queensway Orthodontics, Kailee worked at The Pottery Loft - a ceramic art studio creating precious hand/footprints for all ages - making keepsakes that are forever.
Where would a patient usually find you in the practice?
You would find me in the Patient Support Hub.
What do you enjoy doing out of work?
I enjoy being with my dog and my boyfriend going on walks, my favourite is probably walking to Grandmas on a Sunday for our dinner!
What makes you smile?
What makes me smile, my dog because he’s just the cutest, naughtiest pup ever. Especially when he’s having a mad half hour round the house.
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Jade Hilton
Patient support advisor
Before joining Queensway Orthodontics in January 2020, Jade worked in the Forklift industry for almost 10 years.
What do you enjoy most about working for Queensway Orthodontics?
How everyone gets along, you can strike up a conversation with any member of staff (even the ones you don’t work with daily) they are all so friendly.
Where would a patient usually find you in the practice?
Either answering calls in the hub, or on the Ortho reception
What is the most rewarding part of your job?
Knowing I have been able to help a patient out with their query and how thankful they are, and seeing everyone’s ‘after’ smiles
What do you enjoy doing out of work?
Spending time with my friends, and making them get their 10,000 steps in walking with me.
What makes you smile?
My family, friends … and dogs!
Laura McManus
MARKETING COORDINATOR
BA (Hons) Fashion Journalism
Before joining Queensway Orthodontics, Laura worked in the Cosmetics industry at Clinique and Estee Lauder. As a Fashion Journalism graduate Laura has experience as a Marketing Officer and also started up a womenswear fashion company before deciding Marketing was a passion as well as loving a beautiful smile!
How long have you worked at Queensway Orthodontics?
I have just started employment at Queensway Orthodontics in February 2020.
What do you enjoy most about working at Queensway Orthodontics?
The whole team are so friendly, welcoming and hard-working. They’re like a family community who work together and strive to be the best. I also enjoy the creativity and variety of my role.
Where would a patient find you?
Patients can find me in the Marketing office with the lovely Jo Davies.
What do you enjoy doing out of work?
I enjoy spending time with friends and family, going to the gym and on adventurous long walks.
What makes you smile?
My loved ones, travelling, cuddles and pizza.
Chantelle Hodgson
ORTHODONTIC THERAPIST
Dip Ortho therapy RCS
GDC No: 248895
Chantelle qualified as a dental nurse in 2012 and worked in general dentistry for two years before moving over to the orthodontic side. She joined Queensway Orthodontics in 2015.
What do you enjoy most about working for Queensway Orthodontics?
We have an amazing team here and it’s great to be able to say I love my job.
Where would a patient usually find you in the practice?
Patients can find me helping out chairside with the clinicians or in the nurse led clinic taking photos, x-rays and scans.
What is the most rewarding part of your job?
The best part of working in orthodontics is seeing patients' end results and how it changes them into confident people.
What do you enjoy doing out of work?
I enjoy going to the gym and socialising with friends.
What makes you smile?
My manager - Jo Mckenna, travelling and seeing new places.
Laura Maven
ORTHODONTIC THERAPIST
Dip Orth Therapy RCS (Edin)
GDC No: 110488
Laura trained as a dental nurse at Newcastle Dental Hospital and qualified in 2003. She went on to work at a specialist orthodontic practice in Jesmond for seven years and gained her Orthodontic Nursing and Radiography qualification. She then went on to do her Orthodontic therapy at University Central Lancashire and qualified in 2010. After a couple of years at various dental practices in the region, Laura joined Queensway Orthodontics in 2014.
What do you enjoy most about working for Queensway Orthodontics?
Being part of an amazing team. No two days are the same and I’m constantly learning new things.
Where would a patient usually find you in the practice?
Orthodontics surgery, fitting patients with braces.
What is the most rewarding part of your job?
Being part of a patient’s journey to achieving their new smile.
What do you enjoy doing out of work?
Visiting new places, listening to music, eating out and spending time with family.
What makes you smile?
Knowing that you are appreciated by your team and seeing patients smile at the end of their treatment.
Christine Horgan
ORTHODONTIC THERAPIST
GDC No: 117430
Christine began working as a dental nurse in 2000 in a general practice before moving to a specialist orthodontic practice in 2008. She retrained as an orthodontic therapist at the University of Central Lancashire, qualifying in 2011 and began working for Queensway Orthodontics' Jesmond practice in 2016.
What do you enjoy most about working for Queensway Orthodontics?
The new developments they have brought to an existing practice and their forward thinking, patient -centred approach to care.
Where would a patient usually find you in the practice?
In surgery fitting and adjusting braces.
What is the most rewarding part of your job?
Helping people to smile, especially those who were particularly self-conscious about their teeth.
What do you enjoy doing out of work?
I’ve been learning to play the ukulele for about three years and regularly play with a group of friends.
What makes you smile?
Unicorns, rainbows and sparkle!
Keeley Ross
ORTHODONTIC THERAPIST
GDC No: 6154
Katie Turner
Therapist Coordinator
EDH Dip Orth Therapy RCS (Edin)
GDC No: 6697
Katie has worked in dentistry for over 20 years and qualified as a hygienist in 2005 from Newcastle University and as an Orthodontic Therapist in 2010 from Manchester University. She has been working for Queensway Orthodontics for nine years and also chaired the BSDHT (North East Regional Group) from 2008 – 2010.
What do you enjoy most about working for Queensway Orthodontics?
Working with an amazing and enthusiastic team and being able to use fantastic and innovative technology.
Where would a patient usually find you in the practice?
Throughout the week I can be found in the Ortho building in Billingham or in our Jesmond practice on a Friday.
What is the most rewarding part of your job?
Helping people to smile more confidently.
What makes you smile?
Seeing people's smiles! Spending time with my children Rose and Jack, running and generally keeping fit. I enjoy reading and live music.
Gemma Barrett
DENTAL NURSE
NEBDN CERTIFICATE IN DENTAL NURSING, NEBDN CERTIFICATE IN RADIOGRAPHY, NEBDN CERTIFICATE IN ORAL HEALTH EDUCATION
GDC No: 166153
Gemma started dental nursing in 2006. She completed qualifications in radiography in 2015 and oral health in 2016. She joined Queensway Orthodontics in October 2017.
What do you enjoy most about working for Queensway Orthodontics?
I like working closely with the patients and being on their smile journey with them.
Where would a patient usually find you in the practice?
Patients will usually find me in the clinic.
What is the most rewarding part of your job?
Seeing peoples smile transform.
What do you enjoy doing out of work?
Outside of work I love to travel. My aim is to visit a new country every year.
What makes you smile?
The Sun!
Caroline Bates
Governance and Estates Coordinator
GDC No: 258934
Caroline started working at Queensway Orthodontics in August 2018 and has been a dental nurse for 6 years. Before that she worked at a residential home.
What do you enjoy most about working for Queensway Orthodontics?
Definitely the atmosphere!
Where would a patient usually find you in the practice?
A patient would find me in the orthodontic building either in surgery or on the reception desk!
What is the most rewarding part of your job?
Helping my team to get the most out of the day.
What do you enjoy doing out of work?
Going to all the English heritage sites with my kids.
What makes you smile?
Good impressions – they crack me up!
Jessica Lewis
DENTAL NURSE
City and Guilds Level 3 Diploma in Dental Nursing
GDC No: 253171
Jessica began training as a dental nurse after completing her A-Levels. She worked in a NHS dental practice for almost seven years before moving to Queensway Orthodontics in June 2019.
What do you enjoy most about working for Queensway Orthodontics?
I’m enjoying working in orthodontics - I’m finding it interesting to see a cosmetic side to dentistry. Everyone at Queensway has been so welcoming since I started and I’m proud to be part of a passionate team. There’s always something happening too!
Where would a patient usually find you in the practice?
In surgery assisting the orthodontist/therapist carrying out the patient’s treatment, or in a nurse led clinic.
What is the most rewarding part of your job?
It’s so satisfying seeing the patient’s reaction once treatment is completed. I also love how involved I am in the patient journey, it is so rewarding knowing that I am making a difference.
What do you enjoy doing out of work?
When I’m not at work I love to go shopping. I like to exercise and take part in a clubbercise class twice a week. I enjoy going to gigs and like to listen to music while baking on a Sunday afternoon.
What makes you smile?
Spending time with my family and friends and my border terrier, Milo.
Lauren Mackay
DENTAL NURSE
Diploma in Dental Nursing, L3 QCF City and Guilds 2015
GDC No: 261522
Lauren had worked in general dentistry for three years before joining Queensway Orthodontics in 2015.
Which practice/practices do you work at? Billingham
Where would a patient usually find you in the practice?
Nursing with a therapist or in nurse led clinic, welcoming new patients to the practice, fitting retainers and giving patients instructions for Invisalign.
What is the most rewarding part of your job?
Seeing nervous patients overcome their fear of the dentist and seeing how confident they are once treatment is complete.
What do you enjoy doing out of work?
Spending quality time with my family and friends.
What makes you smile?
Seeing my family happy.
Amanda Jeffries
DENTAL NURSE
NEBDN Certificate in Dental Nursing, NEBDN Certificate in Dental Sedation Nursing, NEBDN Certificate in Oral Health Education
GDC No: 132597
Amanda started working for Queensway Orthodontics in 1995 and she’s worked here ever since, making her one of the longest serving members of the team at over 25 years!
What do you enjoy most about working for Queensway Orthodontics?
I enjoy working with an amazing team of people and seeing the end results.
Where would a patient usually find you in the practice?
Working alongside one of our therapists or orthodontists.
What is the most rewarding part of your job?
Seeing patients happy with their end results.
What makes you smile?
My friends and family.
Kaitlyn McNulty
DENTAL NURSE
GDC No: 259338
Kaitlyn qualified as a dental nurse in 2015 and previously worked in a general practice, specialising in sedation.
How long have you worked at Queensway Orthodontics?
I joined in 2019 as a dental nurse.
What do you enjoy most about working for Queensway Orthodontics?
The environment I work in and all of my colleagues.
Where would a patient usually find you in the practice?
In surgery at Queensway Orthodontics.
What is the most rewarding part of your job?
Seeing the smile transformation after treatment.
What do you enjoy doing out of work?
Spending time with friends and family and walking my dog.
What makes you smile?
Jimmy, my pooch!
Hollie Miller
DENTAL NURSE
Diploma in Dental Nursing Level 3
GDC No: 268159
I qualified in dental nursing in 2016. I have worked in general dentistry for 3+ years (including training).
How long have you worked at Queensway Orthodontics?
Since March 2018.
What do you enjoy most about working for Queensway Orthodontics?
Working as part of a happy, friendly team.
Where would a patient usually find you in the practice?
In the orthodontic department.
What is the most rewarding part of your job?
Seeing patients' confidence grow as their treatment progresses.
What do you enjoy doing out of work?
Socialising with friends and going to motorbike/ racing shows.
What makes you smile?
Spending time with friends and family.
Leanne Mortimer
DENTAL NURSE
NVQ L3 Dental Nursing, NEBDN Radiography
GDC No: 188826
Leanne has been dental nursing for 11 years and has worked in the orthodontic department for three years.
How long have you worked at Queensway Orthodontics?
I joined Queensway Orthodontics in 2016.
What do you enjoy most about working for Queensway Orthodontics?
I enjoy working alongside our crazy orthodontic team.
Where would a patient usually find you in the practice?
Either scanning a patient or looking after the Invisalign® Dental Monitoring dashboard.
What is the most rewarding part of your job?
Seeing patients’ smiles being completely transformed :).
What do you enjoy doing out of work?
You’ll find me either weight training or at a festival.
What makes you smile?
Peanut butter!
Wallis Payne
Nurse Coordinator
NVQ Dental Nursing
GDC No: 224300
Wallis has been a dental nurse for 6 years. She has worked in orthodontics for over 5 years. She has also qualified in radiography and oral health.
How long have you worked at Queensway Orthodontics?
Since August 2017.
What do you enjoy most about working for Queensway Orthodontics?
Working with a lovely orthodontic team.
Where would a patient usually find you in the practice?
In the orthodontics department.
What is the most rewarding part of your job?
Seeing the results patients get from orthodontic treatment.
What do you enjoy doing out of work?
Going walking with my dog Jack.
What makes you smile?
My family and friends and my gorgeous dog Jack.
Emily Strange
DENTAL NURSE
Diploma in Dental Nursing Level 3
GDC No: 260889
I’ve been doing dental nursing since leaving school.
How long have you worked at Queensway Orthodontics?
I started in April 2018.
What do you enjoy most about working for Queensway Orthodontics?
I love being more involved with patients and being surrounded by a big friendly team.
Where would a patient usually find you in the practice?
Usually in clinic or nurse lead clinic.
What is the most rewarding part of your job?
Seeing patients complete their treatment and being involved in the patient journey.
What do you enjoy doing out of work?
Seeing all the latest films at the cinemas.
What makes you smile?
Knowing that I am helping my team by working together effectively. I also enjoy a nice glass of prosecco at the weekend.
Michelle Woolridge
Training Coordinator
NEBDN Dental Nursing, NEBDN Sedation, NEBDN Radiography, NEBDN Oral Health, NEBDN Orthodontic Nursing
GDC No: 127440
Michelle qualified as a dental nurse in 1999 with a NEBDN qualification in oral health, x-rays, sedation and orthodontic nursing. In May 2017, Michelle was highly commended at the Dental Awards in the Dental Nurse of the Year category.
She worked for Queensway Dental for four years before joining the orthodontic team three years ago. Since then, Michelle has gained experience working as a lead nurse and helps to deliver a fluoride varnish programme across schools in the North East.
What do you enjoy most about working for Queensway Orthodontics?
I love being part of Dr Guy Deeming’s team as I believe he is driving orthodontics forward in this world.
Where would a patient usually find you in the practice?
Either in our Jesmond or Billingham practice.
What is the most rewarding part of your job?
Meeting all the patients and learning about them.
What do you enjoy doing out of work?
Spending time with family – my husband, Christopher and daughter, Amia.
What makes you smile?
Anything makes me smile and I love making others happy.
Rachael Werrett
ORTHODONTIC FINANCE OFFICER
Rachael graduated from Teesside University in 2010 with a BA (Hons) Business Management degree and then worked in accounts at Northgate PLC in corporate credit control. She has been at Queensway Orthodontics since September 2015 following maternity leave.
What do you enjoy most about working for Queensway Orthodontics?
I enjoys the fast paced working environment, each day is different and the orthodontics team work well together.
Where would a patient usually find you in the practice?
I can usually be found in her office at the bottom of the orthodontic stairs and occasionally at reception.
What is the most rewarding part of your job?
Being able to see the patient’s journey of treatment and advising on different payment options – making sure there is something to suit everyone.
What do you enjoy doing out of work?
I enjoy socializing with friends and family but most of all doing activities such as swimming and visiting parks and attractions with her little boy.
What makes you smile?
Family, friends and my son – it’s the little things – enjoy them! They make life big!
Joanne Mckenna
ORTHODONTIC SERVICES MANAGER
Diploma Ortho THERAPY RCS
Joanne qualified as a dental nurse in 1994 and has worked for a mix of both NHS and private practices. She spent eight years dental nursing in Australia before joining Queensway Orthodontics in 2008. Following a year living in the USA, Jo returned to Queensway Orthodontics as Orthodontic Services Manager in January 2017.
What do you enjoy most about working for Queensway Orthodontics?
Helping the team with any issues and dealing with them as needed. I also work with a team of amazing people.
Where would a patient usually find you in the practice?
In the Orthodontic office – at the bottom of the stairs.
What is the most rewarding part of your job?
Knowing that my door is always open to help everyone.
What do you enjoy doing out of work?
Spending time with my boys, date nights and girly time.
What makes you smile?
As corny as it is – my family and friends.
Chantelle Arbon
Business Operations Coordinator
NVQ L3 Dental Nursing
Chantelle started her dental nursing career in 2010 and began working in orthodontics in 2012. Chantelle joined Queensway Orthodontics in 2015 and worked as a dental nurse and receptionist before taking on her new role in 2020 as Business Operations Co-ordinator.
What do you enjoy most about working for Queensway Orthodontics?
Being part of a forward-thinking orthodontic practice, and coming up with and creating new innovative ideas to improve our service, especially when it comes to our digital transformation.
Where would a patient usually find you in the practice?
I am based at home, but can occasionally be found at any of our 5 practices – usually in the kitchen making a cup of tea!
What is the most rewarding part of your job?
Seeing my ideas come to life and being implemented into our patient journey.
What do you enjoy doing out of work?
Spending time with my 2 children and finding a good series to get stuck into!
What makes you smile?
My children.
Amy Findlay
Patient Support Advisor
Amy worked in fashion for over five years before moving into graphic design and then became a creative manager at a mini zoo. From this she went into a customer facing role on reception/sales and then joined Queensway Orthodontics in July 2019.
What do you enjoy most about working for Queensway Orthodontics?
I enjoy meeting all the lovely patients and the staff are fabulous!
Where would a patient usually find you in the practice?
Reception.
What is the most rewarding part of your job?
Seeing patients come out happy and smiley.
What do you enjoy doing out of work?
Spending time with my gorgeous family, holiday adventures and walking.
What makes you smile?
My little boy, Oscar!
Kelly Parkinson
Patient Support Advisor
NEBDN Certificate in Dental Nursing, NEBDN Certificate in Conscious Sedaton, Customer Service L3
GDC No: 130646
Kelly has worked for Queensway Orthodontics for eight years and has covered a range of the practice, from working as a dental/ortho nurse to working on reception.
What do you enjoy most about working for Queensway Orthodontics?
The friendly team and I enjoy seeing patients leave with a lovely smile.
Where would a patient usually find you in the practice?
Currently on orthodontic reception.
What is the most rewarding part of your job?
Seeing patients happy.
What do you enjoy doing out of work?
Spending quality time with my husband and our four children.
What makes you smile?
My family, friends and work friends.
Sophie Wiles
Patient Support Advisor
Sophie worked as a travel agent for 17 years and then worked as an admin assistant before coming to Queensway Orthodontics.
How long have you worked at Queensway Orthodontics?
Since January 2018.
What do you enjoy most about working for Queensway Orthodontics?
The colleagues, it’s like a family. Queensway’s reputation is excellent and I’m proud to work here.
Where would a patient usually find you in the practice?
At the reception.
What is the most rewarding part of your job?
Seeing people after they have finished treatment come to the reception desk – they can’t smile wide enough!
What do you enjoy doing out of work?
Spending time with my husband and little boy, going to football matches and the gym.
What makes you smile?
Cocktails, the sunshine, going on holiday and the good things in life.
Joanna Davies
MARKETING COORDINATOR
BA (Hons) Law, CIM L4 Marketing
After completing a Law degree at Teesside University, Jo went on to work for a HVAC-R (heating, ventilation, air conditioning and refrigeration) company for six years taking on numerous job roles including admin, sales, accounts, and purchasing. As the company grew Jo was tasked with developing the company’s digital marketing and subsequently completed a marketing degree at NESMA. Realising that marketing was her passion, Jo joined the Queensway Dental and Orthodontics teams in January 2017 where she would be able to work with a much wider target audience.
At the beginning of 2020, Jo took on a new role of Marketing Coordinator to work for Queensway Orthodontics.
What do you enjoy most about working for Queensway Orthodontics?
Two things: working with such a great team and meeting patients before, during and after treatment. I love seeing patients' treatment progress and the boost in confidence it gives them along the way.
Where would a patient usually find you in the practice?
My office is in the Orthodontic building upstairs in the marketing office where I work alongside my fantastic colleague Laura – also a marketing coordinator. However, this job means I’m rarely at my desk – you are more likely to find me creating content for our social media pages and website, or on a Queensway Star photoshoot at various locations or in and out of surgeries taking photos and videos of staff and patients.
What is the most rewarding part of your job?
As creating content is such a huge part of my job, I get a real buzz and sense of achievement when I see said content used offline and digitally, for example, in magazines and outdoor campaigns and on our social media pages and website.
What do you enjoy doing out of work?
Outside of work I enjoy being outside and active - you will usually find me running, at PT or walking at Roseberry Topping. I find this is where I normally come up with my most creative ideas for work!
What makes you smile?
I’m quite a smiley person anyway but spending time with my dog, friends and family (in that order haha) can always put a smile on my face.
Emma Patterson
Treatment Coordinator
Diploma in Dental Nursing Level 3 QCF City & Guilds
GDC No: 279807
Emma gained her degree in Industrial Design but wanted a career change that had more suitable hours to accommodate her young family. She completed her dental nursing qualification after two years via day release in 2018 whilst working full time as a trainee dental nurse. Once qualified she worked as lead nurse and stock manager in an NHS and private practice. She joined Queensway Orthodontics in May 2019 as a dental nurse and more recently Emma has changed roles to be an orthodontic treatment coordinator, Emma started this role in June 2020.
What do you enjoy most about working at Queensway Orthodontics?
I love being more involved with a patient’s smile journey - the patient interaction is above and beyond. Whether it be a friendly conversation over the phone, face to face or more recently our new virtual consultations, every day is so rewarding!
Where would a patient find you?
A patient will find me either in my office based out our Queensway Jesmond site or virtually on our all-new patient journey experience via video consultations.
Most rewarding part of your job?
Seeing patient’s smiles and confidence being completely transformed.
What do you enjoy doing out of work?
Going on family day outings mainly to national trust sites with my husband, son and daughter. Spending time cuddling our two-ragdoll kitty’s called Loki and Luna.
What makes you smile?
Hearing my children laugh/ giggle. Seeing people happy and spending time with my friends and family.
Gavin Bennett
Managing Director
Before joining Queensway Orthodontics, Gavin worked in the telecoms industry for over 23 years. He has been managing people for the last 17 years and its this part of the job that he enjoys the most.
What is your biggest achievement to date: Professionally, becoming MD and getting this role at Queensway Orthodontics is my proudest achievement. It is a step up in my career and I am excited to help lead the development and strategic direction of the company. I look forward to supporting the growth of the company with our three new sites Bishop Auckland, Consett and Darlington and working alongside Guy and the team.
On a personal level a great achievement of mine is designing and building my dream home for me and my family.
What do you enjoy most about your role: I love being a people manager and making someone’s day by doing more than they expected. The most rewarding things about my role are seeing good people succeed and progressing in their careers – it’s great playing a part in that.
The most rewarding things about my role are seeing good people succeed and progress in their career, its great paying a part in that.
What do you enjoy doing outside of work:I enjoy playing golf where I can totally switch off from things. I have an annual trip to Spain (when I can) when I love to spend a few days playing golf and socialising with some great friends.
What makes you smile: My little girl Milly, she always brings a smile even when times are difficult. I love her more than anything in the world.
Emily Jenkins
Patient Support Advisor
NVQ L3 Dental Nursing, NEBDN Radiography
Emily started her career in general practice and worked as a dental nurse for 15 years. Emily then saw an opportunity in orthodontics and has worked in this area for the last 11 years. Emily enjoys her work as she believes no two days are the same and feels she is always learning.
Where would a patient usually find you in the practice? In surgery working alongside one of the orthodontists or an orthodontic therapist.
What is the most rewarding part of your job? Seeing how happy the patient is with their smile after treatment is completed.
What makes you smile? Sun, music with nice food and a glass of fizzy.
Victoria Walton
Orthodontic Therapist / Dental Nurse
NEBDN in Orthodontic Nursing, NEBDN in dental Radiography and Level 3 Diploma in Dental Nursing.
GDC Number: 246550
Victoria started her career as a dental nurse apprentice in 2011 at Saltburn Dental Practice. Victoria worked as an apprentice until early 2014 before deciding she wanted to purse a career in Orthodontics and moved to Mydentist in Darlington.
After only working at the practice for a few months, Victoria decided she wanted to pursue her career as an Orthodontic Therapist.
Victoria has achieved qualifications in Dental Radiography, Orthodontic Nursing and an access to higher education in Health and Social Care.
Victoria is now studying Orthodontic Therapy at the University of Warwick and is currently working towards her final examination in July 2020.
Where would a patient usually find you in the practice? In the surgery.
What is the most rewarding part of your job? Seeing the patient grow with confidence during their orthodontic treatment - the outcome is just an added bonus.
What do you enjoy doing out of work?I enjoy keeping fit and socialising with family and friends.
What makes you smile? My family and friends!
Laura Girard
Orthodontic Dental Nurse
Bishop Auckland & Darlington practice
Dental Nursing qualified 2014, impression taking 2016, Radiography 2018
GDC Number: 255251
Laura started working in general dental practice in 2012 and moved into orthodontics in 2015. This is where she gained further qualifications in impression taking and radiography.
Where would a patient usually find you in the practice?
They would normally find me alongside the clinician in the surgery.
What is the most rewarding part of your job?
Seeing the transformations of patients and being on that journey with them!
What do you enjoy doing out of work?
I enjoy socialising with friends and spending time with the family! I also enjoy keeping fit, running and going to the gym.
What makes you smile?
My friends and family, travelling and food!
Elizabeth Johnson
Administration Assistant
Before joining Queensway Orthodontics in April 2020, Elizabeth worked as a hotel receptionist for five years and has recently moved to the dental industry.
Where would a patient usually find you in the practice? Reception
What is the most rewarding part of your job? Seeing happy patients with great results
What do you enjoy doing out of work?I Spending time with my family and renovating our new home.
What makes you smile? My children! Louis is 3 and Aubrey is 1
Georgina Wallinger
Dental Nurse
GDC Number: 137369
Gina has over 26 years of industry experience working in general practice and most recently orthodontics. Gina has worked in both NHS and Private dentistry in areas including sedation, facial cosmetic treatments and orthodontics.
Where would a patient usually find you in the practice? In the Orthodontic department.
What is the most rewarding part of your job? Working with such an amazing and supportive team.
What do you enjoy doing out of work?I love a stroll on the seafront with my family and a lemon top!
What makes you smile? My Daughter... everyday! Sorry corny but true!
Kate Blaylock
Patient Support Advisor
Kate has eight years of experience with working as a receptionist at Falchion and My Dentist Orthodontics before joining Queensway Orthodontics in April 2020.
Tell us a little bit about your career history
Worked as a receptionist at Falchion/My dentist Orthodontics for the last 8 years
Where would a patient usually find you in the practice?
On reception.
What is the most rewarding part of your job?
Seeing the end result for a patient and being part of their journey
What do you enjoy doing out of work?
Taking my dog for a walk with family, fitness classes, socialising with friends
What makes you smile?
Catching up with friends and family, chocolate and my dog Daisy
Jade Bromley
Dental Nurse
GDC No: 200091
L3 Dental Nursing, NEBDN Certificate in Radiography
Jade became a dental nurse in 2008 and originally joined Queensway Orthodontics in 2010, before leaving to travel to world as an air hostess for six years. She missed us so much she came back and joined the team in 2020 and it has been great to have her back!
Where would you usually see me?
In one of the surgeries or in the scanner room in the Billingham practice.
What is the most rewarding part of your job?
Seeing the patients smiling from ear to ear at the end of their orthodontic treatment.
What do you enjoy doing out of work?
I enjoy spending time with my family and friends.
What makes you smile?
Seeing others smile!
Yasmin Earl
Patient Support Advisor
BA (Hons) Children & Early Childhood
Before joining Queensway Orthodontics, Yasmin spent two years as a Medical Receptionist in Redcar Primary Care Hospital, supporting patients through the peak of the global pandemic and providing patients, especially the elderly and vulnerable, with guidance, mental support and a high level of care and compassion. Yasmin has previously worked in the customer service industry for over 10 years and aims to provide a holistically positive experience, tailored to the individual’s needs in her new role at Queensway.
Where would a patient usually find you in the practice? At the Reception front desk or in the Patient Hub.
What is the most rewarding part of your job? Seeing patients’ new smiles after completing their orthodontic treatment.
What do you enjoy doing out of work? I love travelling abroad, seeing new places and experiencing different parts of the world. I enjoy spending time with my family and friends, going to music festivals and eating out in restaurants with loved ones.
What makes you smile? My house rabbit – Thunder. He is such a cheeky character and makes me laugh every single day!
Amy Kidd
Dental Nurse
GDC No: 238030
NVQ Level 3 in Dental Nursing
Amy qualified as a dental nurse in 2012 and worked in general practice until 2014 when she started working in Orthodontics. She joined Queensway Orthodontics in early 2020 to work at the Consett practice..
Which practice/practices do you work at? Consett
Where would a patient usually find you in the practice?
In clinics alongside our orthodontist.
What is the most rewarding part of your job?
Getting to know all our patients and seeing their confidence grow.
What do you enjoy doing out of work?
Going to gym and going on mini adventures with my dogs.
What makes you smile?
My dogs, dancing and laughing
Georgia Craggs
Assistant Treatment Coordinator
Level 3 certificate and diploma in health and social care.
Level 3 certificate and diploma in leadership and supervision
From the age of 16 Georgia worked within the hospitality industry completing roles in Front of House, Duty Manager, Receptionist and Assistant Manager. With this experience, Georgia has moved into a customer service-based role and she now thoroughly enjoys supporting patients and her team as Assistant Treatment Coordinator.
Which practice/practices do you work at?
Darlington Practice
Where would a patient usually find you in the practice?
I will be found in my office in Darlington.
What is the most rewarding part of your job?
The most rewarding part of my job is knowing that I support patients with their first step of their smile journey and seeing their transformation.
What do you enjoy doing out of work?
I enjoy spending time with my family and friends. I think my family would say I enjoy shopping a lot as I am always getting something new!
What makes you smile?
I am a very smiley person. I love to see others smile and laugh. Also, dogs can always put a smile on my face.
Emma
Reception Coordinator
GDC No: 191358
NVQ Dental Nursing & VRQ L3 Dental Nursing City & Guilds
Dental Practice Management L3
Emma qualified as a dental nurse in 2010 after completing an apprenticeship in a general dental practice. Soon after qualifying an opportunity arose at a local orthodontic practice and Emma spent 10 years working there before joining Queensway Orthodontics in 2020. Since gaining her dental nursing qualification, Emma has completed courses in Customer Service, Administration and Dental Practice Management.
Where would a patient usually find you in the practice? At the reception desk, welcoming patients into the practice.
What is the most rewarding part of your job? Seeing the smiling patients at the end of their orthodontic journey and knowing that I have been a part in helping them achieve that smile.
What do you enjoy doing out of work? Outside of work, I am the Secretary at my local Social Club which keeps me quite busy but in my free time I like to spend time with my family, go on holiday and bake cakes.
What makes you smile? Seeing people being happy and having fun, cocktails and dancing!
Niamh Colebrooke
Dental Nurse
GDC No: 271566
Level 3 diploma in Dental Nursing
Niamh started dental nursing in 2015 and worked at two general dental practices in Darlington before coming to work at Queensway Orthodontics in 2020.
What practice/practices do you work at? Darlington and Bishop Auckland
Where would a patient usually find you in the practice?
In the dental surgery.
What is the most rewarding part of your job?
Seeing the transformation of a patient’s smile, and how the patient grows in confidence as the treatment progresses.
What do you enjoy doing out of work?
Keeping fit, spending time with my friends and family, watching Netflix, and listening to music.
What makes you smile?
Spending time with my friends and family, listening to a song I love.
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Sophie Hook
Apprentice Patient Support Advisor
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Kate Jackson
Orthodontic nurse
NEBDN DENTAL NURSING, NEBDN ORTHODONTIC NURSING, LEVEL 3 NVQ CUSTOMER SERVICE
GDC No: 124900
Kate qualified as a dental nurse in 2007. Over the years she has worked in NHS practices and Newcastle dental hospital. Kate qualified as an orthodontic nurse in 2018 where she worked in a busy NHS practice alongside a Specialist Orthodontist before coming to work for Queensway Orthodontics.
Which practice/practices do you work at? Jesmond
Where would a patient usually find you in the practice?
You can usually find me in the surgery or nurse led clinic.
What is the most rewarding part of your job?
I love being part of the patient’s journey and seeing how happy they are with their smile at the end of their treatment.
What do you enjoy doing out of work?
I enjoy spending time with my family and friends and going out to nice restaurants.
What makes you smile?
My little boy Henry, going on holiday and cheese crackers.
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Alice Williams
Patient Support Advisor
Which practice/practices do you work at? Darlington
Before starting at Queensway Orthodontics, Alice’s previous jobs included working for the family business and working for an insurance company on the desks and front of house.
Where would a patient usually find you in the practice?
As soon as the door opens, I am the first face people see at the front of reception.
What is the most rewarding part of your job?
Helping people with their enquiries and with their treatment by booking them in for future appointments. I love helping people so when patients are smiling and leave the practice/phone happy it makes me feel great too.
What do you enjoy doing out of work?
I enjoy going on family days out and having movie night weekends with my little boy.
What makes you smile?
Seeing others smiling, having fun or when people are being kind. Compliments from patients thanking us is one of the main reasons I love doing what I do.
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Antonia Hope
Assistant Treatment Coordinator
Before joining Queensway Orthodontics in 2020, Antonia travelled around Asia teaching English in Vietnamese schools and also worked in the hospitality industry.
Which practice/practices do you work at?
Darlington
Where would a patient usually find you in the practice?
In the Darlington treatment coordinator office with Georgia.
What is the most rewarding part of your job?
Seeing people happy with their Queensway smile.
What do you enjoy doing out of work?
I enjoy spending time with my family and friends, laughing and socialising.
What makes you smile?
Seeing my loved ones happy
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Jasmine Little
Apprentice Patient Support Advisor
NVQ Level 2 Beauty Therapy and Media Hair & Makeup
Before joining Queensway Orthodontics in 2020, Jasmine worked part time at Primark whilst at college.
Which practice/practices do you work at? Jesmond
Where would a patient usually find you in the practice?
Behind the reception desk.
What is the most rewarding part of your job?
Seeing people happy with their Queensway smile.
What do you enjoy doing out of work?
Seeing patients happy with their new smile after having treatment with us.
What do you enjoy doing out of work?
Eating food and spending time with friends!
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Courtney Pearson
Orthodontic Nurse
Qualification: DIPLOMA IN DENTAL NURSING
GDC No: 275651
Courtney started dental nursing a week after turning 16. She has always had a passion for teeth and loved going to the dentist as a child finding it fascinating. From leaving school she knew it was what she wanted to do. Having worked as a dental nurse in general for 4 years she fell accidentally into orthodontics when a colleague was on maternity. There she found a new love for dentistry and wanted to put her all into orthodontics and learn as much as possible in the area. Joining Queensway Orthodontics in 2020 she says she is now on a career path more hands on that suits her perfectly.
Which practice/practices do you work at? Billingham
Where would a patient usually find you in the practice?
In one of the surgeries assisting an orthodontic therapist.
What is the most rewarding part of your job?
Seeing a patient smile from ear to ear after receiving treatment from us. It makes everything feel extremely worth it as you follow a patient journey from start to finish and see how made up they are with the end result.
What do you enjoy doing out of work?
When I have free time, I love to go on long walks with my family/ friends and dogs, going to music and food festivals and have a big passion for cooking all types of food!
What makes you smile?
Seeing people around me be happy and have fun and coming home to my dog and a nice dinner.
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Millie Hudson
Patient Support Advisor
Level 3 NVQ Medical Administration / Level 2 Medical Terminology
Before joining Queensway Orthodontics in 2020, Millie worked in a GP surgery.
Where would a patient usually find you in the practice?
On reception or in the HUB
What is the most rewarding part of your job?
The times where a patient cannot thank you enough for what you have helped them with.
What do you enjoy doing out of work?
Reviewing skincare products on my Instagram.
What makes you smile?
My dog
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Julie Crozier
Orthodontic Therapist / Dental Nurse
Qualification: NEBDN National certificate in Dental nursing 2005, NEBDN certificate in Dental radiography 2006, NEBDN certificate in Orthodontic Nursing 2018, Diploma in Orthodontic Therapy (DipOT) RCSeng 2020.
GDC No: 107644
Julie started started dental nursing in 2002 and in 2020 gained her qualification in Orthodontic Therapy. Julie joined the Queensway Orthodontics team in October 2020. She absolutely loves being part of the team and looks forward to an exciting future.
Which practice/practices do you work at?
Billingham and Jesmond
Where would a patient usually find you in the practice?
In the surgery/clinic
What is the most rewarding part of your job?
I love to have face to face contact with patients, meeting new people. The most rewarding part has to be seeing the patients smile once their treatment is complete. For many patients this can be life changing.
What do you enjoy doing out of work?
I like to try and keep fit, though this has slipped a lot during the pandemic. I love to be outdoors, out walking or just sitting in the sunshine.
What makes you smile?
I love to laugh! And it doesn’t take much for me to do so. More professionally making someone else smile definitely makes me smile.
Jasmine Little
Apprentice Patient Support Advisor
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Stacey Park
Stock Controller
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Brian Fox
IT Coordinator
BTEC Computing, HND Computing
Which practice/practices do you work at?
Based in Billingham but I visit all of the practices.
Tell us a little bit about your career history
I worked at Northern Rocks IT dept during my sandwich year at uni. First proper job was IT Support at Sunderland university business school. I worked as an IT Consultant for TSG for over 15 years which is how I came to work for Queensway as TSG used to provide the IT Support here.
Where would a patient usually find you in the practice?
Usually doing laps of the Billingham site. My IT cave is in the main building behind Oral Surgery Reception.
What is the most rewarding part of your job?
Being able to help users fix their IT issues – it can be very frustrating when things don’t work the way they should, so it’s nice to help.
What do you enjoy doing out of work?
I’m a massive music fan, I love going to gigs. I like a bit of hill walking especially in the lakes. I enjoy training, mainly in the gym though I’ve just started running again as I’m training for the GNR – I got my place through Queensway Ortho and their association with the Rainbow Trust.
What makes you smile?
My daughter winning Karate competitions at national level, she’s a Superstar.
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Sophia Sedeh
Dental Nurse
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Emma Frankland
Dental Nurse
NEBDN national certificate 1997 Certificate in Dental Radiography 1998
GDC No: 133212
Emma has worked in general dentistry since leaving school. She has always had an interest in orthodontics and when the opportunity came up to work within the specialised field, she decided that it was time for a change and joined the Queensway Orthodontics team in December 2020.
Where would you usually see me?
You will usually see me in surgery working alongside the orthodontists and orthodontic therapists.
What is the most rewarding part of your job?
Even though I have just started my career at Queensway Orthodontics, I have already experienced seeing the joy and smiles on patients faces as their smiles are transformed. I am looking forward to being part of their journey from the start of treatment to completion.
What do you enjoy doing out of work?
I enjoy spending time with my family and friends.
What make you smile?
Seeing my children laughing and smiling.
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Felicity Green
Orthodontic Therapist
Dip Orth Therapy RCS
GDC No: 140707
Felicity is a GDC registered Orthodontic Therapist with over 15 years’ experience within dentistry. She qualified as a therapist through the Royal College of Surgeons Edinburgh in July 2012. Prior to qualifying in this role, as a nurse she gained valuable experience in various fields of specialist dentistry and joined Queensway Orthodontics in 2021.
Where would a patient usually find you in the practice?
In the surgery
What is the most rewarding part of your job?
Helping the specialists to create great smiles and in turn seeing patients happy and confident.
What do you enjoy doing out of work?
Spending time with family and friends. I enjoy being outdoors and usually out hiking or riding my horse on a weekend.
What makes you smile?
My family, friends and pets.
Keshia Pilcher
Dental Nurse
L3 Dental Nursing
GDC No: 282336
Which practice/practices do you work at? Billingham
Before joining Queensway in 2021, Keshia worked in general dentistry for four years.
Where would a patient usually find you in the practice?
Nursing for a therapist.
What is the most rewarding part of your job?
Seeing smile transformations and how happy it makes patients.
What do you enjoy doing out of work?
Spending time with family and friends.
What makes you smile?
Food
Abbey Coates
Dental Nurse
NVQ Dental Nursing
GDC No: 291013
Abbey-Elizabeth started dental nursing in 2016, after leaving school at 16 years old. She has worked in both NHS and private practices over the last 6 years, having worked a lot with dental implants. She joined Queensway Orthodontics to further her knowledge and experience new areas of dentistry and since found orthodontic dental nursing to be extremely rewarding.
Which practice/practices do you work at?
Bishop Auckland & Consett
Where would a patient usually find you in the practice?
In one of the surgeries assisting either the orthodontist or orthodontic therapist.
What is the most rewarding part of your job?
Being a part of the patient’s journey and building a relationship throughout their treatment until they achieve their perfect smile!
What do you enjoy doing outside of work?
Spending time with family and friends.
What makes you smile?
My little girl Vienna and my little boy Vincent.
Zoe Stephenson
Dental Nurse
Diploma in Dental Nursing Level 3 QCF City & Guilds 2013
GDC No: 250136
Zoe started her dental nurse career in general dentistry in 2011 and qualified in 2014. She continued to work at the same practice for 10 years, before moving to Queensway Orthodontics in 2021 while looking for a new challenge.
Which practice/practices do you work at?
Bishop Auckland.
Where would a patient usually find you in the practice?
In the surgery working with either the orthodontic therapist or orthodontist.
What is the most rewarding part of your job?
Seeing patients’ confidence grow and the smiles on their faces at the end of treatment.
What do you enjoy doing outside of work?
Spending quality family time with my partner and three step children.
What makes you smile?
I'm always smiling but being around my family makes me smile even more!
Chloe Bowes
Patient Support Advisor
Lauren Stephenson
Patient Support Advisor
Level 3 NVQ Dental Nursing
Since leaving school, Lauren always knew she loved caring for and helping people. Whilst deciding her career path, she worked in retail, before starting her NVQ in Dental Nursing at college in 2010. Lauren worked for an NHS general dental practice for 11 years and came to the lovely Queensway Orthodontic when she was looking for something new.
Which practice/practices do you work at?
Bishop Auckland
Where would a patient usually find you in the practice?
A patient would find me sat at my lovely desk ready to help.
What is the most rewarding part of your job?
The most rewarding part of my job would be helping each patient along their journey and seeing their fantastic outcomes.
What do you enjoy doing outside of work?
I love spending time and going on trips with my gorgeous family and dog coco.
What makes you smile?
Seeing other people happy.
Dr Rebecca Pepper
DENTAL CORE TRAINEE 2 Orthodontics / Dentist with Special Interest in Orthodontics
BDS 2019 University of Manchester
GDC No: 283575
Rebecca graduated from Manchester University in 2019, moving to Newcastle to complete her Foundation Year on the North East - North Scheme. She then completed her first year of Dental Core Training at Newcastle Dental Hospital, spending 6 months each on the Oral Surgery and Restorative Departments, before joining Queensway Orthodontics.
Which practice/practices do you work at?
Billingham and Consett.
Where would a patient usually find you in the practice?
In the treatment rooms.
What is the most rewarding part of your job?
Being able to see the change a smile makes to a patient.
What do you enjoy doing out of work?
Socialising with friends and dining out… a lot!
What makes you smile?
Dogs, especially visiting my family’s 2 miniature dachshunds, Pepe and Rocco.
Emily Adams
Patient Support Advisor
BA Hons Business and Event Management
Emily studied at Leeds Beckett University graduating with a 2:1 and has previously worked as a Personal Assistant.
Which practice/practices do you work at?
Billingham
Where would a patient usually find you in the practice?
Behind reception or in the sweety drawer
What is the most rewarding part of your job?
Seeing patients smile and helping them through their orthodontic journey.
What do you enjoy doing out of work?
Spending time with my children, family and friends.
What makes you smile?
My children …when they are asleep! (Just kidding!)
Caitlin Fenwick
Dental Nurse
Olivia Richards
Patient Support Advisor
2:1 Law degree
While at university studying law, Olivia worked retail. Upon graduating, she worked in a law firm for some time, before choosing a career change and joining us at Queensway Orthodontics.
Which practice/practices do you work at?
Billingham
Where would a patient usually find you in the practice?
In the hub or on reception.
What is the most rewarding part of your job?
Supporting patients and helping them get the results they want.
What do you enjoy doing outside of work?
Going on holidays, spending time with my daughter and partner, and being with friends.
What makes you smile?
Family and friends, especially my daughter and sausage dog!
Demi Patterson
Dental Nurse
Level 3 Diploma in Dental Nursing
GDC No: 280023
Demi worked at her previous practice for 5 years and qualified as a dental nurse in 2018. She went on to gain additional skills, including becoming an FD nurse, stock nurse and repairs nurse.
Which practice/practices do you work at?
Jesmond
Where would a patient usually find you in the practice?
In surgery assisting the orthodontist therapist.
What is the most rewarding part of your job?
Seeing the smile after patients have received their perfect smile. I also enjoy doing a mix of treatments everyday and working as a team.
What do you enjoy doing out of work?
I enjoy spending time with family and going shopping
What makes you smile?
Being appreciated at work.
Annie Johnson
Orthodontic Nurse
Diploma in Dental Nursing Level 3 QCF City and Guilds 2017
GDC No: 274774
Prior to working for Queensway Orthodontics, Annie worked in a general practice for just over 5 and a half years. Within her time at this practice, she gained experience in dental implantology and orthodontics, as well as working alongside a dentist with a special interest in root canal treatment.
Which practice/practices do you work at?
Darlington.
Where would a patient usually find you in the practice?
In surgery!
What is the most rewarding part of your job?
Seeing patients’ confidence grow whilst on their orthodontic journey.
What do you enjoy doing out of work?
I love going out for food with my boyfriend, friends and family.
What makes you smile?
Having a laugh and a good time with my friends!
Lucy Griffiths
Orthodontic Nurse
Diploma in Dental Nursing
Lucy worked in general dentistry for two years whilst training, where she enjoyed helping to provide a variety of treatments. She has always enjoyed learning and seized the chance to work with a company like Queensway Orthodontics, who provides many opportunities to grow, as well as giving back to the local community in the North East.
Which practice/practices do you work at?
Darlington
Where would a patient usually find you in the practice?
Dental nursing in one of our surgeries alongside a dental therapist or orthodontist. Alternatively, I might be helping in central sterilisation or in one of our nurse-led clinics.
What is the most rewarding part of your job?
All of it! It’s such an amazing feeling knowing that what we are doing, is genuinely helping. By building confidence and giving people their smile back, it is truly wonderful to see people light up!
What do you enjoy doing out of work?
I’m an outdoors person, so I enjoy hiking and camping, as well as art and music. I hope to finish off The Camino de Santiago and The Wainwrights in the next couple of years.
What makes you smile?
My cat, Archimedes, he’s a trouble maker! The future also makes me smile, I have so much to look forward to with my wonderful partner, family and friends.
Leigh Sargent
Dental Therapist
BSc in Dental Hygiene and Dental Therapy
GDC No: 192590
I started as dental nurse in a busy NHS practice, which then lad to me working at Queensway Orthodontics as a dental nurse for around 3 years. Whilst here, I was very passionate about becoming a dental hygienist and therapist. As a dental nurse, I completed many qualifications to help me eventually become a dental therapist. After successfully completing my degree with a First-class honour, I was very fortunate that an exciting new position had become available within the orthodontic department, so I eagerly returned to Queensway Orthodontics!
Which practice/practices do you work at?
Billingham
Where would a patient usually find you in the practice?
The patient and team would usually find me in my surgery, but may also find me at the other four practices I work at.
What is the most rewarding part of your job?
Contributing to a patient’s treatment journey, helping them to receive a high quality of care, and – most importantly – making them smile.
What do you enjoy doing out of work?
I enjoy days out with my family, we love trips to the beach and parks. I also love spending time with family and friends.
What makes you smile?
My little boy, he’s my world!
Jade Warren
Patient Support Advisor
Charlotte Whitfield
Orthodontic Therapist
Lauren Hammond
Dental Nurse
Zoe Pearce
Patient Support Advisor
Bethany Train
Patient Support Advisor
Kim Dent
Patient Support Advisor