At Queensway Orthodontics, our team's main priority is your comfort. They work together to ensure you have an enjoyable treatment journey with great results.
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At Queensway Orthodontics, our team's main priority is your comfort. They work together to ensure you have an enjoyable treatment journey with great results.
INVISALIGN TREATMENT COORDINATOR ORTHODONTIC THERAPISTS DENTAL NURSES FINANCE ASSISTANT ORTHODONTIC SERVICE MANAGER PRACTICE DEVELOPMENT MANAGER RECEPTIONISTS COMMUNICATIONS MANAGER MARKETING ASSISTANTS
Billingham practice
Billingham practice
Billingham practice
Billingham practice
Billingham practice
Jesmond practice
Billingham practice
Jesmond practice
Jesmond practice
Billingham practice
Billingham practice
Billingham practice
Billingham practice
Billingham practice
Billingham practice
Billingham practice
Billingham practice
Jesmond practice
Jesmond practice
Billingham practice
Billingham practice
Billingham practice
ORTHODONTIC TREATMENT COORDINATOR
Billingham practice
NEBDN Certificate in Dental Nursing, NEBDN Certificate in Conscious Sedation, NEBDN Certificate in Radiography
GDC: 130646
Leanne started as a dental nurse after leaving school at 16, having known she wanted to be a dental nurse from the age of 14. She has worked at Queensway for 19 years and started as a dental nurse before training to be a treatment advisor.
What do you enjoy most about working for Queensway Orthodontics?
I love seeing patient’s confidence grow as their treatment progresses.
Where would a patient usually find you in the practice?
I am usually in my office in the crown building, chatting to patients about their treatment options and payment plans.
What is the most rewarding part of your job?
We make big changes to people’s lives. It’s great to work with such a highly skilled team who are so focused on the delivering best patient care.
What do you enjoy doing out of work?
I enjoy going to the gym and lifting weights - I train five times a week. Weekends are for family time, - I love cooking and spending time with my husband Paul and kids Declan and Megan. I do enjoy socialising with friends when I find the time.
What makes you smile?
Lots of things make me smile- I am a happy person! My husband brings me coffee in bed most mornings and that always puts a smile on my face :0)
Orthodontic therapist
EDH Dip Orth Therapy RCS (Edin)
GDC: 6697
Katie has been in dentistry for 21 years and qualified as a hygienist in 2005 from Newcastle University and as an Orthodontic Therapist in 2010 from Manchester University. She has been working for Queensway Orthodontics for six years and also chaired the BSDHT (North East Regional Group) from 2008 – 2010.
What do you enjoy most about working for Queensway Orthodontics?
Working with an amazing and enthusiastic team and being able to use fantastic and innovative technology.
Where would a patient usually find you in the practice?
Throughout the week I can be found in the Ortho building in Billingham or in our Jesmond practice on a Friday.
What is the most rewarding part of your job?
Helping people to smile more confidently.
What do you enjoy doing out of work?
Spending time with my family – my husband, Mike and my two children, Rose and Jack. I also like running, kettlebells and making textiles.
What makes you smile?
Seeing people happy!
Orthodontic therapist
Dip Orth Therapy RCS (Edin)
GDC: 110488
Laura trained as a dental nurse at Newcastle Dental Hospital and qualified in 2003. She went on to work at a specialist orthodontic practice in Jesmond for seven years and gained her Orthodontic Nursing and Radiography qualification. She then went on to do her Orthodontic therapy at University Central Lancashire and qualified in 2010. After a couple of years at various dental practices in the region, Laura joined Queensway in 2014.
What do you enjoy most about working for Queensway Orthodontics?
Being part of an amazing team. No two days are the same and I’m constantly learning new things.
Where would a patient usually find you in the practice?
Orthodontics surgery, fitting patients with braces.
What is the most rewarding part of your job?
Being part of a patient’s journey to achieving their new smile.
What do you enjoy doing out of work?
Visiting new places, listening to music, eating out and spending time with family.
What makes you smile?
Knowing that you are appreciated by your team and seeing patients smile at the end of their treatment.
Orthodontic therapist
Jesmond practice
GDC: 117430
Christine began working as a dental nurse in 2000 in a general practice before moving to a specialist orthodontic practice in 2008. She retrained as an orthodontic therapist at the University of Central Lancashire, qualifying in 2011 and began working for Queensway’s Jesmond practice in 2016.
What do you enjoy most about working for Queensway Orthodontics?
The new developments they have brought to an existing practice and their forward thinking, patient -centred approach to care.
Where would a patient usually find you in the practice?
In surgery fitting and adjusting braces.
What is the most rewarding part of your job?
Helping people to smile, especially those who were particularly self-conscious about their teeth.
What do you enjoy doing out of work?
I’ve been learning to play the ukulele for about three years and regularly play with a group of friends.
What makes you smile?
Unicorns, rainbows and sparkle!
Lead Receptionist
Billingham practice
NVQ L3 Dental Nursing
GDC: 232471
Chantelle started her dental nursing career in 2010 and began working on the orthodontics team in 2012. She joined Queensway in 2015 and since 2017 she has been working as a dental receptionist.
What do you enjoy most about working for Queensway Orthodontics?
The people I work with and learning on the job.
Where would a patient usually find you in the practice?
On reception.
What is the most rewarding part of your job?
Helping patients and seeing straight smiles.
What do you enjoy doing out of work?
Spending time with my son and family and walking my dog.
What makes you smile?
My son!
Dental nurse
Billingham practice
NVQ L3 Dental Nursing
GDC: 232471
Vicky has been working as a dental nurse for Queensway for four years, having started with general nursing and oral surgery and moving over to orthodontics three and a half years ago.
What do you enjoy most about working for Queensway Orthodontics?
Working alongside a great team and running the nurse led clinic.
Where would a patient usually find you in the practice?
The nurse led clinic in the orthodontic department.
What is the most rewarding part of your job?
Seeing how happy people are with their end results and also being praised/recognised by both patients and staff.
What do you enjoy doing out of work?
Socialising with my friends and crossfit.
What makes you smile
Being able to have a laugh while working hard and my friends and family.
Dental nurse
Billingham practice
NEBDN Certificate in Dental Nursing, NEBDN Certificate in Dental Sedation Nursing, NEBDN Certificate in Oral Health Education
GDC: 132597
Amanda started working for Queensway in 1995 and she’s worked here ever since, making her one of the longest serving members of the team at 22 years.
What do you enjoy most about working for Queensway Orthodontics?
I enjoy working with an amazing team of people and seeing the end results.
Where would a patient usually find you in the practice?
Working alongside one of our therapists or orthodontists.
What is the most rewarding part of your job?
Seeing patients happy with their end results.
What makes you smile?
My friends and family
Dental nurse
Billingham practice
GDC: 127440
NEBDN Dental Nursing, NEBDN Sedation, NEBDN Radiography, NEBDN Oral Health, NEBDN Orthodontic Nursing
Michelle qualified as a dental nurse in 1999 with a NEBDN qualification in oral health, x-rays, sedation and orthodontic nursing. In May 2017, Michelle was highly commended at the Dental Awards in the Dental Nurse of the Year category.
She worked for Queensway Dental for four years before joining the orthodontic team three years ago. Since then, Michelle has gained experience working as a lead nurse and helps to deliver a fluoride varnish programme across schools in the North East.
What do you enjoy most about working for Queensway Orthodontics?
I love being part of Dr Guy Deeming’s team as I believe he is driving orthodontics forward in this world.
Where would a patient usually find you in the practice?
Either in our Jesmond or Billingham practice.
What is the most rewarding part of your job?
Meeting all the patients and learning about them.
What do you enjoy doing out of work?
Spending time with family – my husband, Christopher and daughter, Amia.
What makes you smile?
Anything makes me smile and I love making others happy.
Dental nurse
Billingham practice
Following a business administration apprenticeship, Laurren decided she wanted more of a challenge and began training as a dental nurse. She has been working for Queensway for two years and is currently studying for further dental qualifications.
What do you enjoy most about working for Queensway Orthodontics?
The team is amazing. I enjoy the range of courses we can train in and the progression route. I even enjoy doing stock control!
Where would a patient usually find you in the practice?
Either in surgery or reception.
What is the most rewarding part of your job?
Seeing patients get their braces off at the end of treatment.
What do you enjoy doing out of work?
Art and design, painting and pottery and gardening. I also enjoy crossfit and hanging out with family and friends.
What makes you smile?
Going out with friends and family and achieving things at work. Everything makes me smile really!
Dental nurse
Billingham practice
NVQ L3 Dental Nursing, , NEBDN Certificate in Radiography, NEBDN Certificate in Oral Health Education
GDC: 192590
Leigh has been a dental nurse since 2008, having worked and trained on the job. She studied at Shape training and spent nine years working for Berwick Hills Dental Practice before joining Queensway in 2016.
What do you enjoy most about working for Queensway Orthodontics?
I enjoy working with the patients. The team at Queensway Orthodontics are fantastic.
Where would a patient usually find you in the practice?
Either in surgery or on reception.
What is the most rewarding part of your job?
Making patients happy helping them in any way I can. Helping and working with my team members.
What do you enjoy doing out of work?
I enjoy going to the gym and socialising with family and friends.
What makes you smile?
Animals and making other people happy!
Dental nurse
Billingham practice
NVQ L3 Dental Nursing, NEBDN Radiography
GDC: 188826
Trainee Orthodontic Therapist
Billingham practice
GDC: 248895
Chantelle qualified as a dental nurse in 2012 and worked in general dentistry for two years before moving over to the orthodontic side. She joined Queensway Orthodontics in 2015.
What do you enjoy most about working for Queensway Orthodontics?
We have an amazing team here and it’s great to be able to say I love my job.
Where would a patient usually find you in the practice?
Patients can find me helping out chairside with the clinicians or in the nurse led clinic taking photos, x-rays and scans.
What is the most rewarding part of your job?
The best part of working in orthodontics is seeing patients end results and how it changes them into confident people.
What do you enjoy doing out of work?
I enjoy going to the gym and socialising with friends.
What makes you smile?
My manager - Jo Mckenna, travelling and seeing new places.
Dental nurse
Jesmond practice
GDC: 257230
Tell us a little bit about your career history
I started my dental nurse training in 2013 at Newcastle Dental hospital where I experienced all different aspects of dental nursing including orthodontics, oral surgery and community dental nursing. I qualified in 2015 and moved to a dental practice in Jesmond before starting my journey at Queensway in 2016.
How long have you worked at Queensway?
I joined the Jesmond practice in September 2016.
Where would a patient usually find you in the practice?
A patient would usually find me working in surgery or on reception.
What do you enjoy most about working for Queensway?
I enjoy seeing various treatments from orthodontics to implants and having a holistic approach to dental care. As well as working amongst an amazing team.
What is the most rewarding part of your job?
The most rewarding part of my job is seeing patients very happy with the results of their treatment and delivering the best possible care to all of our patients.
What do you enjoy doing out of work?
I enjoy socialising with friends and going to gigs and festivals.
What makes you smile?
The weekend!
Dental Hygienist and Orthodontic Therapist
Jesmond practice
Dip Orth Therapy, RCS Edin 2011, Dip Dent Hygiene Ncle 2002
GDC: 6154
Trainee dental nurse
Jesmond practice
Stephanie previously worked as a senior nursery nurse before changing career path to become a dental nurse. She has worked in the Jesmond community since the age of 18 and joined the Queensway team in 2016.
What do you enjoy most about working for Queensway Orthodontics?
I enjoy the dynamic team I work with and how Queensway looks after their employees. The organisation thrives to always improve their service to patients.
Where would a patient usually find you in the practice?
They would find me in surgery with a GDP/orthodontist or on the reception desk in our Jesmond practice.
What is the most rewarding part of your job?
Seeing patients overcome dental anxiety and delivering an outstanding service to all patients and seeing fantastic results of their journey.
What do you enjoy doing out of work?
Socialising with friends and travelling to new destinations!
What makes you smile?
Recognition of good work/achievements
Receptionist
Billingham practice
NEBDN Certificate in Dental Nursing, NEBDN Certificate in Conscious Sedaton, Customer Service L3
Kelly has worked for Queensway Orthodontics for eight years and has covered a range of the practice, from working as a dental/ortho nurse to working on reception.
What do you enjoy most about working for Queensway Orthodontics?
The friendly team and I enjoy seeing patients leave with a lovely smile.
Where would a patient usually find you in the practice?
Currently on orthodontic reception.
What is the most rewarding part of your job?
Seeing patients happy.
What do you enjoy doing out of work?
Spending quality time with my husband and our four children.
What makes you smile?
My family, friends and work friends.
Receptionist
Billingham practice
Certificate Dental Reception, NVQ Customer Service, NVQ Team Leader, BTEC Diploma in Dental Reception, BTEC Advanced Diploma in Dental Care Co-ordination
Having qualified as a dental nurse in 2002, Antoinette has been working for Queensway for 15 years and has spent four years working as a dental receptionist.
What do you enjoy most about working for Queensway Orthodontics?
Everything!
Where would a patient usually find you in the practice?
On reception.
What is the most rewarding part of your job?
Seeing people smile with their new straight teeth.
What do you enjoy doing out of work?
Socialising, walking, being with my grandson and going to the cinema.
What makes you smile?
My grandson Hugo.
Finance Assistant
Billingham practice
Rachael graduated from Teesside University in 2010 with a BA (Hons) Business Management degree and then worked in accounts at Northgate PLC in corporate credit control. She has been at Queensway since September 2015 following maternity leave.
What do you enjoy most about working for Queensway Orthodontics?
Rachael enjoys the fast paced working environment, each day is different and the orthodontics team work well together.
Where would a patient usually find you in the practice?
Rachael can usually be found in her office at the bottom of the orthodontic stairs and occasionally at reception.
What is the most rewarding part of your job?
Being able to see the patient’s journey of treatment and advising on different payment options – making sure there is something to suit everyone.
What do you enjoy doing out of work?
Rachael enjoys socializing with friends and family but most of all doing activities such as swimming and visiting parks and attractions with her little boy.
What makes you smile?
Family, friends and my son – it’s the little things – enjoy them! They make life big!
Orthodontic Services Manager
Billingham practice
AMSPAR Medical Reception Diploma, NVQ Dental Nursing, NEBDN Orthodontic Nursing and NEBDN Radiography
Jo qualified as a dental nurse in 1994 and has worked for a mix of both NHS and private practices. She spent eight years dental nursing in Australia before joining Queensway in 2008. Following a year living in the USA, Jo returned to Queensway Orthodontics as Orthodontic Services Manager in January 2017.
What do you enjoy most about working for Queensway Orthodontics?
Helping the team with any issues and dealing with them as needed. I also work with a team of amazing people.
Where would a patient usually find you in the practice?
In the Orthodontic office – at the bottom of the stairs.
What is the most rewarding part of your job?
Knowing that my door is always open to help everyone.
What do you enjoy doing out of work?
Spending time with my boys, date nights and girly time.
What makes you smile?
As corny as it is – my family and friends.
Practice Development Manager
Jesmond practice
After graduating from university, Alex worked for a digital agency in social media marketing before joining Queensway as a Marketing and Communications Assistant in the Billingham practice in 2013. She is now based in Jesmond after taking on the role of Practice Development Manager.
What do you enjoy most about working for Queensway Orthodontics?
There are great opportunities to progress and move forward. The team I work with are fab too!
Where would a patient usually find you in the practice?
Anywhere! Working at a new practice has meant my role can be vary varied.
What is the most rewarding part of your job?
Seeing things change. The development aspect of my role has involved building work, new surgery installs and getting together a team of people. It’s really rewarding to see it all coming together.
What do you enjoy doing out of work?
Eating out and holidays!
What makes you smile?
Ozzie, my pet cat!
Communications Manager
Billingham
Coral graduated from Teesside University in 2007 with a first class honours degree in Marketing and Retail Management. Originally from the South East, she decided to make Billingham her permanent home and has been working locally in marketing in both the private and public sector for more than 10 years.
She has since gone on to achieve an NVQ Level 3 in Management and most recently the CAM Diploma in Digital Marketing.
As Communications Manager, Coral’s role involves leading the practice marketing and communications which includes handling the company websites and social media pages, digital and print advertising, organising events for our patients, within the community and our referring dental colleagues.
Marketing Assistant
Billingham practice
Before working at Queensway, Jo worked for a HVAC-R (heating, ventilation, air conditioning and refrigeration) company for six years taking on numerous job roles including admin, sales, accounts and purchasing. As the company grew Jo was tasked with developing the company’s digital marketing and subsequently completed a marketing degree at NESMA. Realising that marketing was her passion, Jo joined the Queensway team in January 2017 where she would be able to work with a much wider target audience.
What do you enjoy most about working for Queensway Orthodontics?
I enjoy working alongside such a great team and that every week is different.
Where would a patient usually find you in the practice?
A patient would be likely to find me in the Dental Clinic building upstairs in the marketing office where I work alongside my partner in crime Mégan – also a marketing and communications assistant.
What is the most rewarding part of your job?
The most rewarding part of my job is talking to patients after they have had treatment about how much it has changed their lives for the better.
What do you enjoy doing out of work?
I enjoy running and walking Roseberry topping more so when my fiancée and little Yorkshire terrier, Snoopy join me.
What makes you smile?
My dog, friends and family – and choc nibs
Dental Nurse
Billingham practice
Wallis has been a dental nurse for 6 years. She has worked in orthodontics for over 5 years. She has also qualified in radiography and oral health.
How long have you worked at Queensway?
Wallis has worked at Queensway Orthodontics for 8 weeks.
What do you enjoy most about working for Queensway Orthodontics?
Working with a lovely orthodontic team.
Where would a patient usually find you in the practice?
In the orthodontics department.
What is the most rewarding part of your job?
Seeing the results patients get from orthodontic treatment.
What do you enjoy doing out of work?
Going walking with my dog Jack.
What makes you smile?
My family and friends and my gorgeous dog Jack.
Dental Nurse
Billingham practice
I started dental nursing in 2006. I have also completed my radiography in 2015 and oral health in 2016.
My journey with Queensway started in October 2017.
What do you enjoy most about working for Queensway Orthodontics?
I like working closely with the patients and being on their smile journey with them.
Where would a patient usually find you in the practice?
Patients will usually find me in the clinic.
What is the most rewarding part of your job?
Seeing peoples smile transform.
What do you enjoy doing out of work?
Outside of work I love to travel. My aim is to visit a new country every year.
What makes you smile?
The Sun!
Dental Nurse
Billingham practice
I began as a dental nurse in 2009 working in general practice which I did for 6 years. In 2015 I started working in the orthodontic department at Carlisle Hospital before moving over to Newcastle.
How long have you worked at Queensway?
I began working for Queensway in April 2017.
What do you enjoy most about working for Queensway Orthodontics?
The thing I enjoy most about Queensway is working as part of a friendly dedicated team.
Where would a patient usually find you in the practice?
A patient would usually find me either in surgery with one of the clinicians or on the reception desk.
What is the most rewarding part of your job?
The most rewarding part of my job is helping patients to achieve the outcome they want.
What do you enjoy doing out of work?
Out of work I enjoy going to the gym, socialising and going back home to the Lakes whenever I can.
What makes you smile?
The thing that makes me smile is seeing people happy.
Orthodontic Therapist
Dip Ortho therapy RCS
GDC: 116541
I started working as a dental nurse in 1997. I progressed through other courses and qualified as an orthodontic therapist in 2009.
How long have you worked at Queensway?
I have worked at Queensway Orthodontics for 6 months.
What do you enjoy most about working for Queensway Orthodontics?
The thing I enjoy most about working for Queensway is the feeling of working as a team!
Where would a patient usually find you in the practice?
You will always find me in the orthodontic department.
What is the most rewarding part of your job?
The most rewarding part of my job is seeing the confidence grow in a patient as their smile straightens.
What do you enjoy doing out of work?
Outside of work I enjoy being a mum (although this can be testing at times! ☺ ).
What makes you smile?
My family always make me smile.
Dental Nurse
Billingham practice
Diploma in Dental Nursing Level 3
GDC: 260889
I’ve been doing dental nursing since leaving school.
How long have you worked at Queensway?
I started in April 2018.
What do you enjoy most about working for Queensway Orthodontics?
I love being more involved with patients and being surrounded by a big friendly team.
Where would a patient usually find you in the practice?
Usually in clinic or nurse lead clinic.
What is the most rewarding part of your job?
Seeing patients complete their treatment and being involved in the patient journey.
What do you enjoy doing out of work?
Seeing all the latest films at the cinemas.
What makes you smile?
Knowing that I am helping my team by working together effectively. I also enjoy a nice glass of prosecco at the weekend.
Dental Nurse
Billingham practice
Diploma in Dental Nursing Level 3
GDC: 268159
I qualified in dental nursing in 2016. I have worked in general dentistry for 3+ years (including training).
How long have you worked at Queensway?
March 2018.
What do you enjoy most about working for Queensway Orthodontics?
Working as part of a happy, friendly team.
Where would a patient usually find you in the practice?
In the orthodontic department.
What is the most rewarding part of your job?
Seeing patient’s confidence grow as their treatment progresses.
What do you enjoy doing out of work?
Socialising with friends and going to motorbike/ racing shows.
What makes you smile?
Spending time with friends and family.
Receptionist
Billingham practice
I have worked as a travel agent for 17 years and then worked as an admin assistant before coming to Queensway Orthodontics.
How long have you worked at Queensway?
Since January 2018.
What do you enjoy most about working for Queensway Orthodontics?
The colleagues, it’s like a family. Queensway’s reputation is excellent and I’m proud to work here.
Where would a patient usually find you in the practice?
At the reception.
What is the most rewarding part of your job?
Seeing people after they have finished treatment come to the reception desk – they can’t smile wide enough!
What do you enjoy doing out of work?
Spending time with my husband and little boy, going to football matches and the gym.
What makes you smile?
Cocktails, the sunshine, going on holiday and the good things in life.
Receptionist
Jesmond practice
Gemma joined the Queensway team in September 2017 and is part of the front of house team at our Jesmond clinic. She helps patients who are receiving both dental and orthodontic treatment.
What do you enjoy most about working for Queensway Orthodontics?
Everyone is friendly and supportive; I couldn't have asked to work for a better team.
Where would a patient usually find you in the practice?
You would usually find me in reception. I’m there to meet and greet new patients and start them on their Queensway journey.
What is the most rewarding part of your job?
Seeing how happy our patients are with their treatment, from the start of their journey right through to the end result.
What do you enjoy doing out of work?
Spending time with family and friends.
What makes you smile?
Seeing my son happy.
Dental Nurse
Billingham practice
GDC: 258934
Caroline started working at Queensway in August 2018 and has been a dental nurse for 6 years. Before that she worked at a residential home.
What do you enjoy most about working for Queensway?
Definitely the atmosphere!
Where would a patient usually find you in the practice?
A patient would find me in the orthodontic building either in surgery or on the reception desk!
What is the most rewarding part of your job?
Helping my team to get the most out of the day.
What do you enjoy doing out of work?
Going to all the English heritage sites with my kids.
What makes you smile?
Good impressions – they crack me up!
Marketing Assistant
Billingham practice
Following a degree in journalism, Mégan has worked in the PR and communications industry for eight years and has both managed and supported a number of successful results-driven PR campaigns for a broad range of clients including Berghaus, Sunderland City Council, Redcar & Cleveland College and Age UK North Tyneside. She learned a lot during her time in an agency but has always wanted to work in-house for an organisation such as Queensway. She joined the team in December 2016.
What do you enjoy most about working for Queensway Orthodontics?
The people I work with – there’s so many different personalities but there’s a real sense of team spirit and everybody is really friendly. I also enjoy the variety in my role as no two days are the same.
Where would a patient usually find you in the practice?
In the communications office I share with marketing assistant, Jo but my role can mean I’m hopping from one building to the next to interview patients or take a photo for our social media pages – I’ll be the one behind the camera or with a note pad and pen in my hand!
What is the most rewarding part of your job?
A big part of my job is contacting patients at the end of their treatment to see if they would be happy to provide a testimonial and it’s always great to speak to patients who are really pleased with their new smile. I also get a buzz whenever Queensway news has been picked up in the press.
What do you enjoy doing out of work?
Weekends are for spending time with my partner, taking our little girl, Matilda to the park or swimming and visiting family. In my spare time I also run my own online illustration business, Lavender Lane which can keep me busy, especially during wedding season or over the Christmas period.
What makes you smile?
My daughter makes me smile every day and the fact she will be a big sister this summer!
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