Our team
At Queensway Orthodontics, our team's main priority is your comfort. They work together to ensure you have an enjoyable treatment journey with great results.
We are open (but with a difference)! The health and wellbeing of our patients and staff are always our first priority and we will continue to implement the recommended safety precautions.
Please click here for more information about our phased approach to re-opening and how we are keeping patients and staff safe.
Please click here for more information about our phased approach to re-opening and how we are keeping patients and staff safe.
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Emma Anderson
Patient Support Advisor
Consett practice
NVQ Dental Nursing & VRQ L3 Dental Nursing City & Guilds
Dental Practice Management L3
GDC No: 191358
Lindsey Aston
Orthodontic Therapist
Billingham & Bishop Auckland practice
Dip Ortho therapy RCS
GDC No: 116541
Caroline Bates
Governance and Estates Coordinator
Billingham practice
L3 Dental Nursing
GDC No: 258934
Gemma Barrett
Dental Nurse
Billingham practice
NEBDN CERTIFICATE IN DENTAL NURSING, NEBDN CERTIFICATE IN RADIOGRAPHY, NEBDN CERTIFICATE IN ORAL HEALTH EDUCATION
GDC No: 166153
Courtney Bell
Nurse Coordinator
Bishop Auckland practice
NVQ L3 Dental Nursing
GDC No: 151116
Jade Bromley
Dental Nurse
Billingham Practice
L3 Dental Nursing, NEBDN Certificate in Radiography
GDC No: 200091
Rebecca Ford
Orthodontic Therapist
Jesmond practice
Dip Orth Therapy RCS (Edin)
GDC No: 211604
Laura Girard
Orthodontic Dental Nurse
Bishop Auckland & Darlington practice
Dental Nursing qualified 2014, impression taking 2016, Radiography 2018
GDC Number: 255251
Antoinette Hodgson
Patient Support Advisor
Billingham practice
Certificate Dental Reception, NVQ Customer Service, NVQ Team Leader, BTEC Diploma in Dental Reception, BTEC Advanced Diploma in Dental Care Co-ordination
Chantelle Hodgson
Orthodontic Therapist
Billingham practice
Dip Ortho therapy RCS
GDC No: 248895
Chelsea Hood
Dental nurse
Darlington practice
L3 Dental Nursing, NEBDN Radiography.
GDC No: 255904
Christine Horgan
Orthodontic Therapist
Jesmond practice
Dip Orth Therapy (Edin), NEBDN Dental Nursing
GDC No: 117430
Amanda Jeffries
Dental Nurse
Billingham practice
NEBDN Certificate in Dental Nursing, NEBDN Certificate in Dental Sedation Nursing, NEBDN Certificate in Oral Health Education
GDC No: 132597
Emily Jenkins
Dental Nurse
Consett
NVQ L3 Dental Nursing, NEBDN Radiography
GDC No: 162294
Lauren Mckay
Dental Nurse
Billingham practice
Diploma in Dental Nursing Level 3
GDC No: 261522
Laura Maven
Orthodontic Therapist
Billingham practice
Dip Orth Therapy RCS (Edin)
GDC No: 110488
Hollie Miller
Dental Nurse
Billingham practice
Diploma in Dental Nursing Level 3
GDC No: 268159
Leanne Mortimer
Dental Nurse
Billingham practice
NVQ L3 Dental Nursing, NEBDN Radiography
GDC No: 188826
Dawn Myers
Orthodontic Therapist
Darlington practice
Diploma Ortho Therapy RCS
GDC No: 112208
Kelly Parkinson
Patient Support Advisor
Billingham practice
NEBDN Certificate in Dental Nursing, NEBDN Certificate in Conscious Sedaton, Customer Service L3
Emma Patterson
Treatment Coordinator
Jesmond practice
Diploma in Dental Nursing Level 3 QCF City & Guilds
GDC No: 279807
Lisa Pratt
Orthodontic Therapist
Bishop Auckland & Darlington practice
Dip Orth Therapy RCS
GDC No: 137505
Joanne Richardson
Orthodontic Therapist
Bishop Auckland
NEBDN in Orthodontic Nursing, NEBDN and L3 Diploma in Dental Nursing.
GDC No: 182095
Jodie Sanders
Patient Support Advisor
Bishop Auckland & Darlington practice
Business Admin L2, Customer Service L2
Leanne Sowerby
Orthodontic Treatment Coordinator
Billingham practice
NEBDN Certificate in Dental Nursing, NEBDN Certificate in Conscious Sedation, NEBDN Certificate in Radiography
GDC No: 130646
Emily Strange
Dental Nurse
Billingham practice
NVQ L3 Dental Nursing, NEBDN Radiography
GDC No: 260889
Sabina Thapa
Dental nurse
Darlington practice
NEBDN Diploma in Dental Nursing
GDC No:282314
Katie Turner
Therapist Coordinatoor
Billingham practice
EDH Dip Orth Therapy RCS (Edin)
GDC No: 6697
Georgina Wallinger
Dental Nurse
Bishop Auckland & Darlington practice
BADN and OHE
GDC Number: 137369
Victoria Walton
Orthodontic Therapist
Bishop Auckland and Darlington
NEBDN Orthodontic Nursing, NEBDN Radiography, L3 Diploma Dental Nursing.
GDC No: 246550
Michelle Woolridge
Training Coordinator
Billingham practice
NEBDN Dental Nursing, NEBDN Sedation, NEBDN Radiography, NEBDN Oral Health, NEBDN Orthodontic Nursing
GDC No: 127440
How to find us
Jesmond
13 Eslington Terrace, Jesmond Newcasle upon Tyne NE2 4 RJ
Log in to Dentist Zone
Log in to Patient Zone
Leanne Sowerby
Orthodontic Treatment Coordinator
NEBDN Certificate in Dental Nursing, NEBDN Certificate in Conscious Sedation, NEBDN Certificate in Radiography
GDC No: 130646
Leanne started as a dental nurse after leaving school at 16, having known she wanted to be a dental nurse from the age of 14. She has worked at Queensway for 19 yearsand started as a dental nurse before training to be a treatment advisor.
What do you enjoy most about working for Queensway Orthodontics?
I love seeing patient’sconfidence grow as their treatment progresses.
Where would a patient usually find you in the practice?
I am usually in my office inthecrown building, chatting to patients about their treatment options and payment plans.
What is the most rewarding part of your job?
We make big changes to people’s lives. It’s great to work with such a highly skilled team who are so focused on the delivering best patient care.
What do you enjoy doing out of work?
I enjoy going to the gym and lifting weights-I train fivetimes a week. Weekends are for family time,-I love cooking and spending time with my husband Paul and kids Declan and Megan.I do enjoy socialising with friends when I find the time.
What makes you smile?
Lots of things make me smile-I am a happy person! My husband brings me coffee in bed most mornings and that always puts a smile on my face :0)
Lindsey Aston
ORTHODONTIC THERAPIST
Dip Ortho therapy RCS
GDC No: 116541
Lindsey started life in dentistry in 1997 as a dental nurse and progressed through other post qualifications before gaining a position at Leeds Dental Institute, where she gained her Diploma in Orthodontic Therapy in 2009.
Lindsey originally joined the Queensway team in 2017 on a part time basis but now works full time across our Bishop Auckland and Billingham sites.
What do you enjoy most about working for Queensway Orthodontics?
The thing I enjoy most about working for Queensway is the feeling of working as a team!
Where would a patient usually find you in the practice?
A patient can find me at either of the Billingham or Bishop Auckland practices.
What is the most rewarding part of your job?
The most rewarding part of my job is seeing the confidence grow in a patient as their smile straightens.
What do you enjoy doing out of work?
Outside of work I enjoy being a mum (although this can be testing at times! ☺ ).
What makes you smile?
My family always make me smile.
Lisa Pratt
ORTHODONTIC THERAPIST
Dip Ortho therapy RCS
GDC No: 137505
Lisa began working as a dental nurse in June 1990 and over the years has gained a variety of qualifications. Lisa is most proud of her Diploma in Orthodontic Therapy that she attained in 2011.
Where would a patient usually find you in the practice?
In the orthodontic clinic.
What is the most rewarding part of your job?
Seeing patient’s confidence grow whilst having orthodontic treatment, also the smile a patient gives you at the end of treatment is very rewarding.
What do you enjoy doing out of work?
I love spending time with my family and friends, also caring for my 2 ponies (Polly & Anna) also my 2 cats (Mitzi & Teddy)
What makes you smile?
Family time, nice holidays and cheeky glass of vino
Dawn Myers
ORTHODONTIC THERAPIST
Diploma Ortho Therapy RCS
GDC No: 112208
Dawn started working as a dental nurse in general practice in 1995. Dawn moved to Orthodontics in 2004 where she gained her orthodontic nursing and radiography qualifications. Dawn then qualified as an Orthodontic Therapist from Leeds in 2008.
Where would a patient usually find you?
In surgery
What is the most rewarding part of your job?
Seeing patients completely transformed at the end of treatment and being part of that journey
What do you enjoy doing outside of work?
Running and walking my 2 boxer dogs
What makes you smile?
The sunshine and spending time with my family & friends
Jen Buchan
Patient Support Advisors
NVQ Level 2 in Hair and Beauty
Which practice/practices do you work at? Jesmond
Before coming to Queensway Orthodontics Jennifer worked in the Beauty, Promotional and Hospitality industries. Jennifer has brought an abundance of transferrable skills to her role as a Receptionist in our Jesmond clinic.
Where would a patient usually find you in the practice? At the Front Desk
What is the most rewarding part of your job? Being able to help patients with anything they may need and seeing how happy they are with the end results!
What do you enjoy doing out of work? Spending time with family, listening to music and socialising with friends.
What makes you smile? My lovely family and friends, going on holiday, animals and of course working with my amazing team!
Chelsea Hood
Dental nurse
L3 Dental Nursing, NEBDN Radiography
GDC No: 255904
Chelsea started her career as a dental nurse in 2013, qualifying in a general practice. She then went on to working in orthodontics in August 2015 where she has worked ever since.
Where would a patient usually find you in the practice?
In clinic - frequently sneaking off into the kitchen for a biscuit!
What is the most rewarding part of your job?
Seeing the confidence grow within patients as their treatment progresses and also love seeing before/after photos.
What do you enjoy doing out of work?
Eating out, going on holiday and I am known to sprawl out on the couch binge watching a good crime-drama box set.
What makes you smile?
The sunshine always puts a smile on my face! Along with my gorgeous family and friends.
Courtney Bell
Nurse Coordinator
NVQ L3 Dental Nursing
GDC No: 151116
Courtney qualified as a dental nurse in 2003 and has worked in Orthodontics since 2009. Courtney has worked her way up the ladder during this time and has a very good knowledge of orthodontics, taking much pride in her work.
Where would a patient usually find you in the practice?
In the surgery/clinic.
What is the most rewarding part of your job?
Seeing the end result from helping transform people's smiles.
What do you enjoy doing out of work?
I spend a lot of my time with my amazing family. I also enjoy horse riding which unfortunately I don’t get to do much of these days with having 3 children.
What makes you smile?
Hearing the sound of my children laughing and enjoying themselves.
Sabina Thapa
Dental nurse
NEBDN Diploma in Dental Nursing
Sabina decided to pursue a career as a dental nurse after joining a dental nursing course and working at a few different practices. Sabina loves her job and enjoys all aspects of her role as she enjoys helping to make people smile.
Where would a patient usually find you in the practice?
I will be mainly in the surgery.
What is the most rewarding part of your job?
When I see smiles on patients’ faces and satisfaction they get from our job. Also, when me as a person, my job, time, thoughts, hard work, contribution, effort and dedication are recognised and appreciated
What do you enjoy doing out of work?
I normally like cooking, listening to music, watching Korean drama(mainly), walking and spending lots and lots of time with my family.
What makes you smile?
My job satisfaction, to see mum at home, talking to family members, old friends and random jokes.
Rebecca Walker
Reception Coordinator
Rebecca has gained 12 years’ experience through working in orthodontics before joining Queensway in April 2020. Rebecca has previously worked as a School Teaching Assistant, attaining her Level 3.
Where would a patient usually find you in the practice?
Behind the reception desk ready and waiting to greet our lovely patients!
What is the most rewarding part of your job?
Staff and patient satisfaction
What do you enjoy doing out of work?
Being a mum!!
What makes you smile?
Everyone being happy!
Kate Blaylock
Patient Support Advisor
Jodie Sanders
Patient Support Advisor
Business Admin L2, Customer Service L2
Jodie has worked in a variety of different industries and environments where she gained an abundance of transferable customer service skills. Jodie first worked in Hospitality at the Civic Theatre as an usherette. This role involved selling merchandise, guiding the public around the venue and ensuring the public were safe.
Where would a patient usually find you in the practice?
Patients would usually find me behind my desk, scanning work, answering calls or filling patient information.
What is the most rewarding part of your job?
The most rewarding part of my job is getting to know my patients and the people they attend with. Growing trust and a bond with them when they have their braces, as I can share stories of having braces myself and relate to them.
What do you enjoy doing out of work?
Outside of work I do online courses to develop my skills. I enjoy spending time with my family and going on adventures and weekends away with my friends.
What makes you smile?
Knowing I am able to give a patient an appointment to get their braces off before their prom. Being able to add to my qualifications to achieve my goals and spending time as much time as possible with my grandma.
Kailee Cummings
Patient support advisor
Before joining Queensway Orthodontics, Kailee worked at The Pottery Loft - a ceramic art studio creating precious hand/footprints for all ages - making keepsakes that are forever.
Where would a patient usually find you in the practice?
You would find me in the Patient Support Hub.
What do you enjoy doing out of work?
I enjoy being with my dog and my boyfriend going on walks, my favourite is probably walking to Grandmas on a Sunday for our dinner!
What makes you smile?
What makes me smile, my dog because he’s just the cutest, naughtiest pup ever. Especially when he’s having a mad half hour round the house.
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Jade Hilton
Patient support advisor
Before joining Queensway in January 2020, Jade worked in the Forklift industry for almost 10 years.
What do you enjoy most about working for Queensway?
How everyone gets along, you can strike up a conversation with any member of staff (even the ones you don’t work with daily) they are all so friendly.
Where would a patient usually find you in the practice?
Either answering calls in the hub, or on the Ortho reception
What is the most rewarding part of your job?
Knowing I have been able to help a patient out with their query and how thankful they are, and seeing everyone’s ‘after’ smiles
What do you enjoy doing out of work?
Spending time with my friends, and making them get their 10,000 steps in walking with me
What makes you smile?
My family, friends … and dogs!
Laura McManus
MARKETING COORDINATOR
BA (Hons) Fashion Journalism
Before joining Queensway Orthodontics, Laura worked in the Cosmetics industry at Clinique and Estee Lauder. As a Fashion Journalism graduate Laura has experience as a Marketing Officer and also started up a womenswear fashion company before deciding Marketing was a passion as well as loving a beautiful smile!
How long have you worked at Queensway?
I have just started employment at Queensway in February 2020.
What do you enjoy most about working at Queensway?
The whole team are so friendly, welcoming and hard-working. They’re like a family community who work together and strive to be the best. I also enjoy the creativity and variety of my role.
Where would a patient find you?
Patients can find me in the Marketing office with the lovely Jo Davies.
What do you enjoy doing out of work?
I enjoy spending time with friends and family, going to the gym and on adventurous long walks.
What makes you smile?
My loved ones, travelling, cuddles and pizza.
Chantelle Hodgson
ORTHODONTIC THERAPIST
Dip Ortho therapy RCS
GDC No: 248895
Chantelle qualified as a dental nurse in 2012 and worked in general dentistry for two years before moving over to the orthodontic side. She joined Queensway Orthodontics in 2015.
What do you enjoy most about working for Queensway Orthodontics?
We have an amazing team here and it’s great to be able to say I love my job.
Where would a patient usually find you in the practice?
Patients can find me helping out chairside with the clinicians or in the nurse led clinic taking photos, x-rays and scans.
What is the most rewarding part of your job?
The best part of working in orthodontics is seeing patients end results and how it changes them into confident people.
What do you enjoy doing out of work?
I enjoy going to the gym and socialising with friends.
What makes you smile?
My manager - Jo Mckenna, travelling and seeing new places.
Rebecca Ford
ORTHODONTIC THERAPIST
Dip Orth Therapy RCS (Edin)
GDC No: 211604
Laura Maven
ORTHODONTIC THERAPIST
Dip Orth Therapy RCS (Edin)
GDC No: 110488
Laura trained as a dental nurse at Newcastle Dental Hospital and qualified in 2003. She went on to work at a specialist orthodontic practice in Jesmond for seven years and gained her Orthodontic Nursing and Radiography qualification. She then went on to do her Orthodontic therapy at University Central Lancashire and qualified in 2010. After a couple of years at various dental practices in the region, Laura joined Queensway in 2014.
What do you enjoy most about working for Queensway Orthodontics?
Being part of an amazing team. No two days are the same and I’m constantly learning new things.
Where would a patient usually find you in the practice?
Orthodontics surgery, fitting patients with braces.
What is the most rewarding part of your job?
Being part of a patient’s journey to achieving their new smile.
What do you enjoy doing out of work?
Visiting new places, listening to music, eating out and spending time with family.
What makes you smile?
Knowing that you are appreciated by your team and seeing patients smile at the end of their treatment.
Christine Horgan
ORTHODONTIC THERAPIST
GDC No: 117430
Christine began working as a dental nurse in 2000 in a general practice before moving to a specialist orthodontic practice in 2008. She retrained as an orthodontic therapist at the University of Central Lancashire, qualifying in 2011 and began working for Queensway’s Jesmond practice in 2016.
What do you enjoy most about working for Queensway Orthodontics?
The new developments they have brought to an existing practice and their forward thinking, patient -centred approach to care.
Where would a patient usually find you in the practice?
In surgery fitting and adjusting braces.
What is the most rewarding part of your job?
Helping people to smile, especially those who were particularly self-conscious about their teeth.
What do you enjoy doing out of work?
I’ve been learning to play the ukulele for about three years and regularly play with a group of friends.
What makes you smile?
Unicorns, rainbows and sparkle!
Keeley Ross
ORTHODONTIC THERAPIST
GDC No: 6154
Katie Turner
Therapist Coordinator
EDH Dip Orth Therapy RCS (Edin)
GDC No: 6697
Katie has worked in dentistry for over 20 years and qualified as a hygienist in 2005 from Newcastle University and as an Orthodontic Therapist in 2010 from Manchester University. She has been working for Queensway Orthodontics for nine years and also chaired the BSDHT (North East Regional Group) from 2008 – 2010.
What do you enjoy most about working for Queensway Orthodontics?
Working with an amazing and enthusiastic team and being able to use fantastic and innovative technology.
Where would a patient usually find you in the practice?
Throughout the week I can be found in the Ortho building in Billingham or in our Jesmond practice on a Friday.
What is the most rewarding part of your job?
Helping people to smile more confidently.
What makes you smile?
Seeing peoples smiles! Spending time with my children Rose and Jack, running and generally keeping fit. I enjoy reading and live music.
Gemma Barrett
DENTAL NURSE
NEBDN CERTIFICATE IN DENTAL NURSING, NEBDN CERTIFICATE IN RADIOGRAPHY, NEBDN CERTIFICATE IN ORAL HEALTH EDUCATION
GDC No: 166153
I started dental nursing in 2006. I have also completed my radiography in 2015 and oral health in 2016.
My journey with Queensway started in October 2017.
What do you enjoy most about working for Queensway Orthodontics?
I like working closely with the patients and being on their smile journey with them.
Where would a patient usually find you in the practice?
Patients will usually find me in the clinic.
What is the most rewarding part of your job?
Seeing peoples smile transform.
What do you enjoy doing out of work?
Outside of work I love to travel. My aim is to visit a new country every year.
What makes you smile?
The Sun!
Caroline Bates
Governance and Estates Coordinator
GDC No: 258934
Caroline started working at Queensway in August 2018 and has been a dental nurse for 6 years. Before that she worked at a residential home.
What do you enjoy most about working for Queensway Orthodontics?
Definitely the atmosphere!
Where would a patient usually find you in the practice?
A patient would find me in the orthodontic building either in surgery or on the reception desk!
What is the most rewarding part of your job?
Helping my team to get the most out of the day.
What do you enjoy doing out of work?
Going to all the English heritage sites with my kids.
What makes you smile?
Good impressions – they crack me up!
Jessica Lewis
DENTAL NURSE
City and Guilds Level 3 Diploma in Dental Nursing
GDC No: 253171
Jessica began training as a dental nurse after completing her A-Levels. She worked in a NHS dental practice for almost seven years before moving to Queensway in June 2019.
What do you enjoy most about working for Queensway Orthodontics?
I’m enjoying working in orthodontics - I’m finding it interesting to see a cosmetic side to dentistry. Everyone at Queensway has been so welcoming since I started and I’m proud to be part of a passionate team. There’s always something happening too!
Where would a patient usually find you in the practice?
In surgery assisting the orthodontist/therapist carrying out the patient’s treatment, or in a nurse led clinic.
What is the most rewarding part of your job?
It’s so satisfying seeing the patient’s reaction once treatment is completed. I also love how involved I am in the patient journey, it is so rewarding knowing that I am making a difference.
What do you enjoy doing out of work?
When I’m not at work I love to go shopping. I like to exercise and take part in a clubbercise class twice a week. I enjoy going to gigs and like to listen to music while baking on a Sunday afternoon.
What makes you smile?
Spending time with my family and friends and my border terrier, Milo.
Lauren Mackay
DENTAL NURSE
Diploma in Dental Nursing Level 3
GDC No: 261522
Amanda Jeffries
DENTAL NURSE
NEBDN Certificate in Dental Nursing, NEBDN Certificate in Dental Sedation Nursing, NEBDN Certificate in Oral Health Education
GDC No: 132597
Amanda started working for Queensway in 1995 and she’s worked here ever since, making her one of the longest serving members of the team at 22 years.
What do you enjoy most about working for Queensway Orthodontics?
I enjoy working with an amazing team of people and seeing the end results.
Where would a patient usually find you in the practice?
Working alongside one of our therapists or orthodontists.
What is the most rewarding part of your job?
Seeing patients happy with their end results.
What makes you smile?
My friends and family
Kaitlyn McNulty
DENTAL NURSE
GDC No: 259338
Kaitlyn qualified as a dental nurse in 2015 and previously worked in a general practice, specialising in sedation.
How long have you worked at Queensway?
I joined Queensway in 2019 as a dental nurse.
What do you enjoy most about working for Queensway Orthodontics?
The environment I work in and all of my colleagues.
Where would a patient usually find you in the practice?
In surgery at Queensway Orthodontics
What is the most rewarding part of your job?
Seeing the smile transformation after treatment.
What do you enjoy doing out of work?
Spending time with friends and family and walking my dog.
What makes you smile?
Jimmy, my pooch!
Hollie Miller
DENTAL NURSE
Diploma in Dental Nursing Level 3
GDC No: 268159
I qualified in dental nursing in 2016. I have worked in general dentistry for 3+ years (including training).
How long have you worked at Queensway?
March 2018.
What do you enjoy most about working for Queensway Orthodontics?
Working as part of a happy, friendly team.
Where would a patient usually find you in the practice?
In the orthodontic department.
What is the most rewarding part of your job?
Seeing patient’s confidence grow as their treatment progresses.
What do you enjoy doing out of work?
Socialising with friends and going to motorbike/ racing shows.
What makes you smile?
Spending time with friends and family.
Leanne Mortimer
DENTAL NURSE
NVQ L3 Dental Nursing, NEBDN Radiography
GDC No: 188826
Leanne has been dental nursing for 11 years and has worked in the orthodontic department for three years.
How long have you worked at Queensway?
I joined Queensway in 2016.
What do you enjoy most about working for Queensway Orthodontics?
I enjoy working alongside our crazy orthodontic team.
Where would a patient usually find you in the practice?
Either scanning a patient or looking after the Invisalign® Dental Monitoring dashboard.
What is the most rewarding part of your job?
Seeing patient’s smiles being completely transformed :)
What do you enjoy doing out of work?
You’ll find me either weight training or at a festival
What makes you smile?
Peanut butter!
Wallis Payne
Nurse Coordinator
NVQ Dental Nursing
GDC No: 224300
Wallis has been a dental nurse for 6 years. She has worked in orthodontics for over 5 years. She has also qualified in radiography and oral health.
How long have you worked at Queensway?
Wallis has worked at Queensway Orthodontics for 8 weeks.
What do you enjoy most about working for Queensway Orthodontics?
Working with a lovely orthodontic team.
Where would a patient usually find you in the practice?
In the orthodontics department.
What is the most rewarding part of your job?
Seeing the results patients get from orthodontic treatment.
What do you enjoy doing out of work?
Going walking with my dog Jack.
What makes you smile?
My family and friends and my gorgeous dog Jack.
Emily Strange
DENTAL NURSE
Diploma in Dental Nursing Level 3
GDC No: 260889
I’ve been doing dental nursing since leaving school.
How long have you worked at Queensway?
I started in April 2018.
What do you enjoy most about working for Queensway Orthodontics?
I love being more involved with patients and being surrounded by a big friendly team.
Where would a patient usually find you in the practice?
Usually in clinic or nurse lead clinic.
What is the most rewarding part of your job?
Seeing patients complete their treatment and being involved in the patient journey.
What do you enjoy doing out of work?
Seeing all the latest films at the cinemas.
What makes you smile?
Knowing that I am helping my team by working together effectively. I also enjoy a nice glass of prosecco at the weekend.
Michelle Woolridge
Training Coordinator
NEBDN Dental Nursing, NEBDN Sedation, NEBDN Radiography, NEBDN Oral Health, NEBDN Orthodontic Nursing
GDC No: 127440
Michelle qualified as a dental nurse in 1999 with a NEBDN qualification in oral health, x-rays, sedation and orthodontic nursing. In May 2017, Michelle was highly commended at the Dental Awards in the Dental Nurse of the Year category.
She worked for Queensway Dental for four years before joining the orthodontic team three years ago. Since then, Michelle has gained experience working as a lead nurse and helps to deliver a fluoride varnish programme across schools in the North East.
What do you enjoy most about working for Queensway Orthodontics?
I love being part of Dr Guy Deeming’s team as I believe he is driving orthodontics forward in this world.
Where would a patient usually find you in the practice?
Either in our Jesmond or Billingham practice.
What is the most rewarding part of your job?
Meeting all the patients and learning about them.
What do you enjoy doing out of work?
Spending time with family – my husband, Christopher and daughter, Amia.
What makes you smile?
Anything makes me smile and I love making others happy.
Rachael Werrett
ORTHODONTIC FINANCE OFFICER
Rachael graduated from Teesside University in 2010 with a BA (Hons) Business Management degree and then worked in accounts at Northgate PLC in corporate credit control. She has been at Queensway since September 2015 following maternity leave.
What do you enjoy most about working for Queensway Orthodontics?
Rachael enjoys the fast paced working environment, each day is different and the orthodontics team work well together.
Where would a patient usually find you in the practice?
Rachael can usually be found in her office at the bottom of the orthodontic stairs and occasionally at reception.
What is the most rewarding part of your job?
Being able to see the patient’s journey of treatment and advising on different payment options – making sure there is something to suit everyone.
What do you enjoy doing out of work?
Rachael enjoys socializing with friends and family but most of all doing activities such as swimming and visiting parks and attractions with her little boy.
What makes you smile?
Family, friends and my son – it’s the little things – enjoy them! They make life big!
Helen Fenwick
FINANCE ADMINISTRATOR
CeMAP
Helen has spent most of her career working in finance in banking and building societies as a branch manager or a mortgage advisor.
How long have you worked at Queensway?
I joined Queensway in March 2019 on maternity cover.
What do you enjoy most about working for Queensway Orthodontics?
I love how busy and friendly it is.
Where would a patient usually find you in the practice?
I can be found in the finance officer in the orthodontic building.
What is the most rewarding part of your job?
Knowing that I am making a difference.
What do you enjoy doing out of work?
Listening to music, watching films and spending time with my family and friends.
What makes you smile?
My home and my family.
Joanne Mckenna
ORTHODONTIC SERVICES MANAGER
Diploma Ortho THERAPY RCS
Joanne qualified as a dental nurse in 1994 and has worked for a mix of both NHS and private practices. She spent eight years dental nursing in Australia before joining Queensway in 2008. Following a year living in the USA, Jo returned to Queensway Orthodontics as Orthodontic Services Manager in January 2017.
What do you enjoy most about working for Queensway Orthodontics?
Helping the team with any issues and dealing with them as needed. I also work with a team of amazing people.
Where would a patient usually find you in the practice?
In the Orthodontic office – at the bottom of the stairs.
What is the most rewarding part of your job?
Knowing that my door is always open to help everyone.
What do you enjoy doing out of work?
Spending time with my boys, date nights and girly time.
What makes you smile?
As corny as it is – my family and friends.
Chantelle Arbon
Central Services Coordinator
NVQ L3 Dental Nursing
Chantelle started her dental nursing career in 2010 and began working on the orthodontics team in 2012. She joined Queensway in 2015 and since 2017 she has been working as a dental receptionist.
What do you enjoy most about working for Queensway Orthodontics?
The people I work with and learning on the job.
Where would a patient usually find you in the practice?
On reception.
What is the most rewarding part of your job?
Helping patients and seeing straight smiles.
What do you enjoy doing out of work?
Spending time with my son and family and walking my dog.
What makes you smile?
My son!
Amy Findlay
Patient Support Advisor
Amy worked in fashion for over five years before moving into graphic design and then became a creative manager at a mini zoo. From this she went into a customer facing role on reception/sales and then joined Queensway in July 2019.
What do you enjoy most about working for Queensway Orthodontics?
I enjoy meeting all the lovely patients and the staff are fabulous!
Where would a patient usually find you in the practice?
Reception
What is the most rewarding part of your job?
Seeing patients come out happy and smiley.
What do you enjoy doing out of work?
Spending time with my gorgeous family, holiday adventures and walking.
What makes you smile?
My little boy, Oscar!
Antoinette Hodgson
Patient Support Advisor
Certificate Dental Reception, NVQ Customer Service, NVQ Team Leader, BTEC Diploma in Dental Reception, BTEC Advanced Diploma in Dental Care Co-ordination
Having qualified as a dental nurse in 2002, Antoinette has been working for Queensway for 15 years and has spent four years working as a dental receptionist.
What do you enjoy most about working for Queensway Orthodontics?
Everything!
Where would a patient usually find you in the practice?
On reception.
What is the most rewarding part of your job?
Seeing people smile with their new straight teeth.
What do you enjoy doing out of work?
Socialising, walking, being with my grandson and going to the cinema.
What makes you smile?
My grandson Hugo.
Kelly Parkinson
Patient Support Advisor
NEBDN Certificate in Dental Nursing, NEBDN Certificate in Conscious Sedaton, Customer Service L3
GDC No: 130646
Kelly has worked for Queensway Orthodontics for eight years and has covered a range of the practice, from working as a dental/ortho nurse to working on reception.
What do you enjoy most about working for Queensway Orthodontics?
The friendly team and I enjoy seeing patients leave with a lovely smile.
Where would a patient usually find you in the practice?
Currently on orthodontic reception.
What is the most rewarding part of your job?
Seeing patients happy.
What do you enjoy doing out of work?
Spending quality time with my husband and our four children.
What makes you smile?
My family, friends and work friends.
Sophie Wiles
Patient Support Advisor
I have worked as a travel agent for 17 years and then worked as an admin assistant before coming to Queensway Orthodontics.
How long have you worked at Queensway?
Since January 2018.
What do you enjoy most about working for Queensway Orthodontics?
The colleagues, it’s like a family. Queensway’s reputation is excellent and I’m proud to work here.
Where would a patient usually find you in the practice?
At the reception.
What is the most rewarding part of your job?
Seeing people after they have finished treatment come to the reception desk – they can’t smile wide enough!
What do you enjoy doing out of work?
Spending time with my husband and little boy, going to football matches and the gym.
What makes you smile?
Cocktails, the sunshine, going on holiday and the good things in life.
Joanna Davies
MARKETING COORDINATOR
BA (Hons) Law, CIM L4 Marketing
After completing a Law degree at Teesside University, Jo went on to work for a HVAC-R (heating, ventilation, air conditioning and refrigeration) company for six years taking on numerous job roles including admin, sales, accounts, and purchasing. As the company grew Jo was tasked with developing the company’s digital marketing and subsequently completed a marketing degree at NESMA. Realising that marketing was her passion, Jo joined the Queensway Dental and Orthodontics teams in January 2017 where she would be able to work with a much wider target audience.
At the beginning of 2020, Jo took on a new role of Marketing Coordinator to work for Queensway Orthodontics.
What do you enjoy most about working for Queensway Orthodontics?
Two things: working with such a great team and meeting patients before, during and after treatment. I love seeing patient’s treatment progress and the boost in confidence it gives them along the way.
Where would a patient usually find you in the practice?
My office is in the Orthodontic building upstairs in the marketing office where I work alongside my fantastic colleague Laura – also a marketing coordinator. However, this job means I’m rarely at my desk – you are more likely to find me creating content for our social media pages and website for eg on a Queensway Star photoshoot at various locations or in and out of surgeries taking photos and videos of staff and patients.
What is the most rewarding part of your job?
As creating content is such a huge part of my job, I get a real buzz and sense of achievement when I see said content used offline and digitally for eg in magazines and outdoor campaigns and on our social media pages and website.
What do you enjoy doing out of work?
Outside of work I enjoy being outside and active - you will usually find me running, at PT or walking Roseberry topping. I find this is where I normally come up with my most creative ideas for work!
What makes you smile?
I’m quite a smiley person anyway but spending time with my dog, friends and family (in that order haha) can always put a smile on my face.
Emma Patterson
Treatment Coordinator
Diploma in Dental Nursing Level 3 QCF City & Guilds
GDC No: 279807
Tell us about your career history
Emma gained her degree in Industrial Design but wanted a career change that had more suitable hours to accommodate her young family. She completed her dental nursing qualification after two years via day release in 2018 whilst working full time as a trainee dental nurse. Once qualified she worked as lead nurse and stock manager in an NHS and private practice. She joined Queensway in May 2019.
What do you enjoy most about working at Queensway?
I love being more involved with a patient’s smile journey - the patient interaction is above and beyond. Whether it be a friendly conversation over the phone to a patient selfie, every day is so rewarding.
Where would a patient find you?
A patient will find me either in surgery on the orthodontic or dental department, scanning/ taking photographs in the nurse led clinic or taking a patient selfie in our new selfie corner.
Most rewarding part of your job?
Seeing patient’s smiles and confidence being completely transformed.
What do you enjoy doing out of work?
Going on family day outings mainly to national trust sites with my husband, son and daughter. Cuddling our Guinea pigs which the children named Sandy and Princess Glitter Fairy Garden.
What makes you smile?
Hearing my children laugh/ giggle. Seeing people happy and spending time with my friends and family.
Gavin Bennett
Managing Director
Before joining Queensway, Gavin worked in the telecoms industry for over 23 years. He has been managing people for the last 17 years and its this part of the job that he enjoys the most.
What is your biggest achievement to date: Professionally, becoming MD and getting this role at Queensway Orthodontics is my proudest achievement. It is a step up in my career and I am excited to help lead the development and strategic direction of the company. I look forward to supporting the growth of the company with our three new sites Bishop Auckland, Consett and Darlington and working alongside Guy and the team.
On a personal level a great achievement of mine is designing and building my dream home for me and my family.
What do you enjoy most about your role: The people I work with, I love being a people manager and make someone’s day by doing more than they expected.
The most rewarding things about my role are seeing good people succeed and progress in their career, its great paying a part in that.
What do you enjoy doing outside of work:I enjoy playing Golf where I can totally switch off from things. I have my annual trip to Spain coming up where I go off and spend a few days playing golf and socialising with some great friends.
What makes you smile: My little girl Milly, she always brings a smile even when times are difficult. I love her more than anything in the world.
Emily Jenkins
Dental Nurse
NVQ L3 Dental Nursing, NEBDN Radiography
GDC No: 162294
Emily started her career in general practice and worked as a dental nurse for 15 years. Emily then seen an opportunity in orthodontics and has worked in this area for the last 11 years. Emily enjoys her work as she believes no two days are the same and feels she is always learning.
Where would a patient usually find you in the practice? In surgery working alongside one of the orthodontists or an orthodontic therapist.
What is the most rewarding part of your job? Seeing how happy the patient is with their smile after treatment is completed
What makes you smile? Sun, music with nice food and a glass of fizzy.
Joanne Richardson
Orthodontic Therapist
NEBDN in Orthodontic Nursing, NEBDN and L3 Diploma in Dental Nursing.
GDC No: 182095
Joanne has experience in the dentistry industry with working as a dental nurse for two years. Joanne then moved to an orthodontic practice in 2008 and has worked in this specialised area since.
Where would a patient usually find you in the practice? You will usually find me in the surgery.
What is the most rewarding part of your job? Getting to know patients and seeing their confidence build throughout their Orthodontic journey.
What do you enjoy doing out of work?I enjoy spending time with my family and friends, the great outdoors and eating out.
What makes you smile? Seeing others smile!
Victoria Walton
Orthodontic Therapist
NEBDN in Orthodontic Nursing, NEBDN in dental Radiography and Level 3 Diploma in Dental Nursing.
GDC Number: 246550
Victoria started her career as a dental nurse apprentice in 2011 at Saltburn Dental Practice. Victoria worked as an apprentice until early 2014 before deciding she wanted to purse a career in Orthodontics and moved to Mydentist in Darlington.
After only working at the practice for a few months, Victoria decided she wanted to pursue her career as an Orthodontic Therapist.
Victoria has achieved qualifications in Dental Radiography, Orthodontic Nursing and an access to higher education in Health and Social Care.
Victoria is now studying Orthodontic Therapy at the University of Warwick and is currently working towards her final examination in July 2020.
Where would a patient usually find you in the practice? In the surgery.
What is the most rewarding part of your job? Seeing the patient grow with confidence during their orthodontic treatment - the outcome is just an added bonus.
What do you enjoy doing out of work?I enjoy keeping fit and socialising with family and friends.
What makes you smile? My family and friends!
Laura Girard
Orthodontic Dental Nurse
Bishop Auckland & Darlington practice
Dental Nursing qualified 2014, impression taking 2016, Radiography 2018
GDC Number: 255251
Tell us a little bit about your career history
I started working in a general dentist in 2012 and moved onto orthodontics in 2015. This is where I gained my further qualifications in impression taking and radiography.
Where would a patient usually find you in the practice?
They would normally find me along side the clinician in the surgery.
What is the most rewarding part of your job?
Seeing the transformations of patients and being on that journey with them!
What do you enjoy doing out of work?
I enjoy socialising with friends and spending time with the family! I also enjoy keeping fit, running and going to the gym.
What makes you smile?
My friends and family, travelling and food!
Elizabeth Johnson
Patient Support Advisor
Before joining Queensway in April 2020, Elizabeth worked as a hotel receptionist for five years and has recently moved to the Dental Industry.
Tell us a little bit about your career history – I was a hotel receptionist for 5 years and have recently moved to the dental industry
Where would a patient usually find you in the practice? Reception
What is the most rewarding part of your job? Seeing happy patients with great results
What do you enjoy doing out of work?I Spending time with my family and renovating our new home.
What makes you smile? My children! Louis is 3 and Aubrey is 1
Georgina Wallinger
Dental Nurse
GDC Number: 137369
Gina has over 26 years of industry experience working in general practice and most recently orthodontics. Gina has worked in both NHS and Private dentistry in areas including sedation, facial cosmetic treatments and orthodontics.
Tell us a little bit about your career history – I worked in general practice for over 26 years and just recently started working in Orthodontics. Over the years I have gained experience in NHS and Private dentistry including Sedation, orthodontics and facial cosmetic treatments.
Where would a patient usually find you in the practice? In the Orthodontic department.
What is the most rewarding part of your job? Working with such an amazing and supportive team.
What do you enjoy doing out of work?I love a stroll on the seafront with my family and a lemon top!
What makes you smile? My Daughter... everyday! Sorry corny but true!
Kate Blaylock
Patient Support Advisor
Kate has eight years of experience with working as a receptionist at Falchion and My Dentist Orthodontics before joining Queensway Orthodontics in April 2020.
Tell us a little bit about your career history
Worked as a receptionist at Falchion/My dentist Orthodontics for the last 8 years
Where would a patient usually find you in the practice?
On reception.
What is the most rewarding part of your job?
Seeing the end result for a patient and being part of there journey
What do you enjoy doing out of work?
Taking my dog for a walk with family, fitness classes, socialising with friends
What makes you smile?
Catching up with friends and family, Chocolate, my dog Daisy
Jade Bromley
Dental Nurse
GDC No: 200091
L3 Dental Nursing, NEBDN Certificate in Radiography
Yasmin Earl
Patient Support Advisor
BA (Hons) Children & Early Childhood
Before joining Queensway Orthodontics, Yasmin spent two years as a Medical Receptionist in Redcar Primary Care Hospital, supporting patients through the peak of the global pandemic and providing patients, especially the elderly and vulnerable, with guidance, mental support and a high level of care and compassion. Yasmin has previously worked in the customer service industry for over 10 years and aims to provide a holistically positive experience, tailored to the individual’s needs in her new role at Queensway.
Where would a patient usually find you in the practice? At the Reception front desk or in the Patient Hub.
What is the most rewarding part of your job? Seeing patients’ new smiles after completing their orthodontic treatment.
What do you enjoy doing out of work? I love travelling abroad, seeing new places and experiencing different parts of the world. I enjoy spending time with my family and friends, going to music festivals and eating out in restaurants with loved ones.
What makes you smile? My house rabbit – Thunder. He is such a cheeky character and makes me laugh every single day!
Amy Kidd
Dental Nurse
Amanda Spence
Patient Support Advisor
Roxy Ross
Dental Nurse
Georgia Craggs
Assistant Treatment Coordinator
Level 3 certificate and diploma in health and social care.
Level 3 certificate and diploma in leadership and supervision
Which practice/practices do you work at?
Darlington Practice
Tell us a little bit about your career history
From the age of 16 Georgia worked within the hospitality industry completing roles in Front of House, Duty Manager, Receptionist and Assistant Manager. With this experience, Georgia has moved into a customer service-based role and she now thoroughly enjoys supporting patients and her team as Assistant Treatment Coordinator.
Where would a patient usually find you in the practice?
I will be found in my office in Darlington.
What is the most rewarding part of your job?
The most rewarding part of my job is knowing that I support patients with their first step of their smile journey and seeing their transformation.
What do you enjoy doing out of work?
I enjoy spending time with my family and friends. I think my family would say I enjoy shopping a lot as I am always getting something new!
What makes you smile?
I am a very smiley person. I love to see others smile and laugh. Also, dogs can always put a smile on my face.
Emma Anderson
Patient Support Advisor
GDC No: 191358
NVQ Dental Nursing & VRQ L3 Dental Nursing City & Guilds
Dental Practice Management L3
Emma qualified as a Dental Nurse in 2010 after completing an apprenticeship in a general dental practice. Soon after qualifying an opportunity arose at a local orthodontic practice and Emma spent 10 years working there before joining Queensway in 2020. Since gaining her dental nursing qualification, Emma has completed courses in Customer Service, Administration and Dental Practice Management.
Where would a patient usually find you in the practice? At the reception desk, welcoming patients into the practice.
What is the most rewarding part of your job? Seeing the smiling patients at the end of their orthodontic journey and knowing that I have been a part in helping them achieve that smile.
What do you enjoy doing out of work? Outside of work, I am the Secretary at my local Social Club which keeps me quite busy but in my free time I like to spend time with my family, go on holiday and bake cakes.
What makes you smile? Seeing people being happy and having fun, cocktails and dancing!
Niamh Colebrooke
Dental Nurse
Gemma Bains
Patient Support Advisor
From leaving school Gemma has worked in both the travel and finance industries gaining an abundance of transferable skills and experience. Gemma has now joined Queensway Orthodontics as a Receptionist at our Billingham practice.
Where would a patient usually find you in the practice?
Behind the desk at reception.
What is the most rewarding part of your job?
Seeing the excitement from patients at the start of their treatment to how happy they are with their end results and how much more confidence it has given them having their perfect smile.
What do you enjoy doing out of work?
I love to spend time with my friends and family, doing anything from eating out, playing bingo or a night out. I also love going on holiday and relaxing at home.
What makes you smile?
Coming home to a tidy house, watching my children sleeping and the sun shining
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Sophie Hook
Apprentice Patient Support Advisor
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Maddie Harrison
Dental nurse
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Kate Jackson
Dental nurse
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Alice Williams
Apprentice Patient Support Advisor
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Courtney Pearson
Dental Nurse
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Millie Hudson
Patient Support Advisor
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Julie Crozier
Dental nurse
Book a FREE remote consultation
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