At Queensway Orthodontics, our team's main priority is your comfort. They work together to ensure you have an enjoyable treatment journey with great results.
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At Queensway Orthodontics, our team's main priority is your comfort. They work together to ensure you have an enjoyable treatment journey with great results.
INVISALIGN TREATMENT COORDINATOR ORTHODONTIC THERAPISTS DENTAL NURSES FINANCE ASSISTANT ORTHODONTIC SERVICE MANAGER RECEPTIONISTS Finance Administrator MARKETING COORDINATORS
Billingham practice
Billingham practice
Billingham practice
Billingham practice
Billingham practice
Jesmond practice
Billingham practice
Billingham practice
Billingham practice
Billingham practice
Billingham practice
Jesmond practice
Billingham practice
Billingham practice
Billingham practice
Billingham practice
Billingham practice
Billingham practice
Billingham practice
Billingham practice
ORTHODONTIC TREATMENT COORDINATOR
Billingham practice
NEBDN Certificate in Dental Nursing, NEBDN Certificate in Conscious Sedation, NEBDN Certificate in Radiography
GDC: 130646
Leanne started as a dental nurse after leaving school at 16, having known she wanted to be a dental nurse from the age of 14. She has worked at Queensway for 19 years and started as a dental nurse before training to be a treatment advisor.
What do you enjoy most about working for Queensway Orthodontics?
I love seeing patient’s confidence grow as their treatment progresses.
Where would a patient usually find you in the practice?
I am usually in my office in the crown building, chatting to patients about their treatment options and payment plans.
What is the most rewarding part of your job?
We make big changes to people’s lives. It’s great to work with such a highly skilled team who are so focused on the delivering best patient care.
What do you enjoy doing out of work?
I enjoy going to the gym and lifting weights - I train five times a week. Weekends are for family time, - I love cooking and spending time with my husband Paul and kids Declan and Megan. I do enjoy socialising with friends when I find the time.
What makes you smile?
Lots of things make me smile- I am a happy person! My husband brings me coffee in bed most mornings and that always puts a smile on my face :0)
Orthodontic therapist
EDH Dip Orth Therapy RCS (Edin)
GDC: 6697
Katie has been in dentistry for 21 years and qualified as a hygienist in 2005 from Newcastle University and as an Orthodontic Therapist in 2010 from Manchester University. She has been working for Queensway Orthodontics for six years and also chaired the BSDHT (North East Regional Group) from 2008 – 2010.
What do you enjoy most about working for Queensway Orthodontics?
Working with an amazing and enthusiastic team and being able to use fantastic and innovative technology.
Where would a patient usually find you in the practice?
Throughout the week I can be found in the Ortho building in Billingham or in our Jesmond practice on a Friday.
What is the most rewarding part of your job?
Helping people to smile more confidently.
What do you enjoy doing out of work?
Spending time with my family – my husband, Mike and my two children, Rose and Jack. I also like running, kettlebells and making textiles.
What makes you smile?
Seeing people happy!
Orthodontic therapist
Dip Orth Therapy RCS (Edin)
GDC: 110488
Laura trained as a dental nurse at Newcastle Dental Hospital and qualified in 2003. She went on to work at a specialist orthodontic practice in Jesmond for seven years and gained her Orthodontic Nursing and Radiography qualification. She then went on to do her Orthodontic therapy at University Central Lancashire and qualified in 2010. After a couple of years at various dental practices in the region, Laura joined Queensway in 2014.
What do you enjoy most about working for Queensway Orthodontics?
Being part of an amazing team. No two days are the same and I’m constantly learning new things.
Where would a patient usually find you in the practice?
Orthodontics surgery, fitting patients with braces.
What is the most rewarding part of your job?
Being part of a patient’s journey to achieving their new smile.
What do you enjoy doing out of work?
Visiting new places, listening to music, eating out and spending time with family.
What makes you smile?
Knowing that you are appreciated by your team and seeing patients smile at the end of their treatment.
Orthodontic therapist
Jesmond practice
GDC: 117430
Christine began working as a dental nurse in 2000 in a general practice before moving to a specialist orthodontic practice in 2008. She retrained as an orthodontic therapist at the University of Central Lancashire, qualifying in 2011 and began working for Queensway’s Jesmond practice in 2016.
What do you enjoy most about working for Queensway Orthodontics?
The new developments they have brought to an existing practice and their forward thinking, patient -centred approach to care.
Where would a patient usually find you in the practice?
In surgery fitting and adjusting braces.
What is the most rewarding part of your job?
Helping people to smile, especially those who were particularly self-conscious about their teeth.
What do you enjoy doing out of work?
I’ve been learning to play the ukulele for about three years and regularly play with a group of friends.
What makes you smile?
Unicorns, rainbows and sparkle!
Lead Receptionist
Billingham practice
NVQ L3 Dental Nursing
GDC: 232471
Chantelle started her dental nursing career in 2010 and began working on the orthodontics team in 2012. She joined Queensway in 2015 and since 2017 she has been working as a dental receptionist.
What do you enjoy most about working for Queensway Orthodontics?
The people I work with and learning on the job.
Where would a patient usually find you in the practice?
On reception.
What is the most rewarding part of your job?
Helping patients and seeing straight smiles.
What do you enjoy doing out of work?
Spending time with my son and family and walking my dog.
What makes you smile?
My son!
Dental nurse
Billingham practice
NEBDN Certificate in Dental Nursing, NEBDN Certificate in Dental Sedation Nursing, NEBDN Certificate in Oral Health Education
GDC: 132597
Amanda started working for Queensway in 1995 and she’s worked here ever since, making her one of the longest serving members of the team at 22 years.
What do you enjoy most about working for Queensway Orthodontics?
I enjoy working with an amazing team of people and seeing the end results.
Where would a patient usually find you in the practice?
Working alongside one of our therapists or orthodontists.
What is the most rewarding part of your job?
Seeing patients happy with their end results.
What makes you smile?
My friends and family
Dental nurse
Billingham practice
GDC: 127440
NEBDN Dental Nursing, NEBDN Sedation, NEBDN Radiography, NEBDN Oral Health, NEBDN Orthodontic Nursing
Michelle qualified as a dental nurse in 1999 with a NEBDN qualification in oral health, x-rays, sedation and orthodontic nursing. In May 2017, Michelle was highly commended at the Dental Awards in the Dental Nurse of the Year category.
She worked for Queensway Dental for four years before joining the orthodontic team three years ago. Since then, Michelle has gained experience working as a lead nurse and helps to deliver a fluoride varnish programme across schools in the North East.
What do you enjoy most about working for Queensway Orthodontics?
I love being part of Dr Guy Deeming’s team as I believe he is driving orthodontics forward in this world.
Where would a patient usually find you in the practice?
Either in our Jesmond or Billingham practice.
What is the most rewarding part of your job?
Meeting all the patients and learning about them.
What do you enjoy doing out of work?
Spending time with family – my husband, Christopher and daughter, Amia.
What makes you smile?
Anything makes me smile and I love making others happy.
Dental nurse
Billingham practice
Following a business administration apprenticeship, Laurren decided she wanted more of a challenge and began training as a dental nurse. She has been working for Queensway for two years and is currently studying for further dental qualifications.
What do you enjoy most about working for Queensway Orthodontics?
The team is amazing. I enjoy the range of courses we can train in and the progression route. I even enjoy doing stock control!
Where would a patient usually find you in the practice?
Either in surgery or reception.
What is the most rewarding part of your job?
Seeing patients get their braces off at the end of treatment.
What do you enjoy doing out of work?
Art and design, painting and pottery and gardening. I also enjoy crossfit and hanging out with family and friends.
What makes you smile?
Going out with friends and family and achieving things at work. Everything makes me smile really!
Dental nurse
Billingham practice
NVQ L3 Dental Nursing, NEBDN Radiography
GDC: 188826
Leanne has been dental nursing for 11 years and has worked in the orthodontic department for three years.
How long have you worked at Queensway?
I joined Queensway in 2016.
What do you enjoy most about working for Queensway Orthodontics?
I enjoy working alongside our crazy orthodontic team.
Where would a patient usually find you in the practice?
Either scanning a patient or looking after the Invisalign Dental Monitoring dashboard.
What is the most rewarding part of your job?
Seeing patient’s smiles being completely transformed :)
What do you enjoy doing out of work?
You’ll find me either weight training or at a festival
What makes you smile?
Peanut butter!
Orthodontic Therapist
Billingham practice
Dip Ortho therapy RCS
GDC: 248895
Chantelle qualified as a dental nurse in 2012 and worked in general dentistry for two years before moving over to the orthodontic side. She joined Queensway Orthodontics in 2015.
What do you enjoy most about working for Queensway Orthodontics?
We have an amazing team here and it’s great to be able to say I love my job.
Where would a patient usually find you in the practice?
Patients can find me helping out chairside with the clinicians or in the nurse led clinic taking photos, x-rays and scans.
What is the most rewarding part of your job?
The best part of working in orthodontics is seeing patients end results and how it changes them into confident people.
What do you enjoy doing out of work?
I enjoy going to the gym and socialising with friends.
What makes you smile?
My manager - Jo Mckenna, travelling and seeing new places.
Receptionist
Billingham practice
NEBDN Certificate in Dental Nursing, NEBDN Certificate in Conscious Sedaton, Customer Service L3
Kelly has worked for Queensway Orthodontics for eight years and has covered a range of the practice, from working as a dental/ortho nurse to working on reception.
What do you enjoy most about working for Queensway Orthodontics?
The friendly team and I enjoy seeing patients leave with a lovely smile.
Where would a patient usually find you in the practice?
Currently on orthodontic reception.
What is the most rewarding part of your job?
Seeing patients happy.
What do you enjoy doing out of work?
Spending quality time with my husband and our four children.
What makes you smile?
My family, friends and work friends.
Receptionist
Billingham practice
Certificate Dental Reception, NVQ Customer Service, NVQ Team Leader, BTEC Diploma in Dental Reception, BTEC Advanced Diploma in Dental Care Co-ordination
Having qualified as a dental nurse in 2002, Antoinette has been working for Queensway for 15 years and has spent four years working as a dental receptionist.
What do you enjoy most about working for Queensway Orthodontics?
Everything!
Where would a patient usually find you in the practice?
On reception.
What is the most rewarding part of your job?
Seeing people smile with their new straight teeth.
What do you enjoy doing out of work?
Socialising, walking, being with my grandson and going to the cinema.
What makes you smile?
My grandson Hugo.
Orthodontic Finance Officer
Billingham practice
Rachael graduated from Teesside University in 2010 with a BA (Hons) Business Management degree and then worked in accounts at Northgate PLC in corporate credit control. She has been at Queensway since September 2015 following maternity leave.
What do you enjoy most about working for Queensway Orthodontics?
Rachael enjoys the fast paced working environment, each day is different and the orthodontics team work well together.
Where would a patient usually find you in the practice?
Rachael can usually be found in her office at the bottom of the orthodontic stairs and occasionally at reception.
What is the most rewarding part of your job?
Being able to see the patient’s journey of treatment and advising on different payment options – making sure there is something to suit everyone.
What do you enjoy doing out of work?
Rachael enjoys socializing with friends and family but most of all doing activities such as swimming and visiting parks and attractions with her little boy.
What makes you smile?
Family, friends and my son – it’s the little things – enjoy them! They make life big!
Finance Administrator
Billingham practice
Helen has spent most of her career working in finance in banking and building societies as a branch manager or a mortgage advisor.
How long have you worked at Queensway?
I joined Queensway in March 2019 on maternity cover.
What do you enjoy most about working for Queensway Orthodontics?
I love how busy and friendly it is.
Where would a patient usually find you in the practice?
I can be found in the finance officer in the orthodontic building.
What is the most rewarding part of your job?
Knowing that I am making a difference.
What do you enjoy doing out of work?
Listening to music, watching films and spending time with my family and friends.
What makes you smile?
My home and my family.
Orthodontic Services Manager
Billingham practice
AMSPAR Medical Reception Diploma, NVQ Dental Nursing, NEBDN Orthodontic Nursing and NEBDN Radiography
Jo qualified as a dental nurse in 1994 and has worked for a mix of both NHS and private practices. She spent eight years dental nursing in Australia before joining Queensway in 2008. Following a year living in the USA, Jo returned to Queensway Orthodontics as Orthodontic Services Manager in January 2017.
What do you enjoy most about working for Queensway Orthodontics?
Helping the team with any issues and dealing with them as needed. I also work with a team of amazing people.
Where would a patient usually find you in the practice?
In the Orthodontic office – at the bottom of the stairs.
What is the most rewarding part of your job?
Knowing that my door is always open to help everyone.
What do you enjoy doing out of work?
Spending time with my boys, date nights and girly time.
What makes you smile?
As corny as it is – my family and friends.
Communications Manager
Billingham
Coral graduated from Teesside University in 2007 with a first class honours degree in Marketing and Retail Management. Originally from the South East, she decided to make Billingham her permanent home and has been working locally in marketing in both the private and public sector for more than 10 years.
She has since gone on to achieve an NVQ Level 3 in Management and most recently the CAM Diploma in Digital Marketing.
As Communications Manager, Coral’s role involves leading the practice marketing and communications which includes handling the company websites and social media pages, digital and print advertising, organising events for our patients, within the community and our referring dental colleagues.
Marketing Coordinator
Billingham practice
Before working at Queensway, Jo worked for a HVAC-R (heating, ventilation, air conditioning and refrigeration) company for six years taking on numerous job roles including admin, sales, accounts and purchasing. As the company grew Jo was tasked with developing the company’s digital marketing and subsequently completed a marketing degree at NESMA. Realising that marketing was her passion, Jo joined the Queensway team in January 2017 where she would be able to work with a much wider target audience.
What do you enjoy most about working for Queensway Orthodontics?
I enjoy working alongside such a great team and that every week is different.
Where would a patient usually find you in the practice?
A patient would be likely to find me in the Dental Clinic building upstairs in the marketing office where I work alongside my partner in crime Mégan – also a marketing and communications assistant.
What is the most rewarding part of your job?
The most rewarding part of my job is talking to patients after they have had treatment about how much it has changed their lives for the better.
What do you enjoy doing out of work?
I enjoy running and walking Roseberry topping more so when my fiancée and little Yorkshire terrier, Snoopy join me.
What makes you smile?
My dog, friends and family – and choc nibs
Dental Nurse
Billingham practice
NVQ Dental Nursing
GDC: 24300
Wallis has been a dental nurse for 6 years. She has worked in orthodontics for over 5 years. She has also qualified in radiography and oral health.
How long have you worked at Queensway?
Wallis has worked at Queensway Orthodontics for 8 weeks.
What do you enjoy most about working for Queensway Orthodontics?
Working with a lovely orthodontic team.
Where would a patient usually find you in the practice?
In the orthodontics department.
What is the most rewarding part of your job?
Seeing the results patients get from orthodontic treatment.
What do you enjoy doing out of work?
Going walking with my dog Jack.
What makes you smile?
My family and friends and my gorgeous dog Jack.
Dental Nurse
Billingham practice
GDC:166153
I started dental nursing in 2006. I have also completed my radiography in 2015 and oral health in 2016.
My journey with Queensway started in October 2017.
What do you enjoy most about working for Queensway Orthodontics?
I like working closely with the patients and being on their smile journey with them.
Where would a patient usually find you in the practice?
Patients will usually find me in the clinic.
What is the most rewarding part of your job?
Seeing peoples smile transform.
What do you enjoy doing out of work?
Outside of work I love to travel. My aim is to visit a new country every year.
What makes you smile?
The Sun!
Orthodontic Therapist
Dip Ortho therapy RCS
GDC: 116541
I started working as a dental nurse in 1997. I progressed through other courses and qualified as an orthodontic therapist in 2009.
How long have you worked at Queensway?
I have worked at Queensway Orthodontics for 6 months.
What do you enjoy most about working for Queensway Orthodontics?
The thing I enjoy most about working for Queensway is the feeling of working as a team!
Where would a patient usually find you in the practice?
You will always find me in the orthodontic department.
What is the most rewarding part of your job?
The most rewarding part of my job is seeing the confidence grow in a patient as their smile straightens.
What do you enjoy doing out of work?
Outside of work I enjoy being a mum (although this can be testing at times! ☺ ).
What makes you smile?
My family always make me smile.
Dental Nurse
Billingham practice
Diploma in Dental Nursing Level 3
GDC: 260889
I’ve been doing dental nursing since leaving school.
How long have you worked at Queensway?
I started in April 2018.
What do you enjoy most about working for Queensway Orthodontics?
I love being more involved with patients and being surrounded by a big friendly team.
Where would a patient usually find you in the practice?
Usually in clinic or nurse lead clinic.
What is the most rewarding part of your job?
Seeing patients complete their treatment and being involved in the patient journey.
What do you enjoy doing out of work?
Seeing all the latest films at the cinemas.
What makes you smile?
Knowing that I am helping my team by working together effectively. I also enjoy a nice glass of prosecco at the weekend.
Dental Nurse
Billingham Practice
GDC: 259338
Kaitlyn qualified as a dental nurse in 2015 and previously worked in a general practice, specialising in sedation.
How long have you worked at Queensway?
I joined Queensway in 2019 as a dental nurse.
What do you enjoy most about working for Queensway Orthodontics?
The environment I work in and all of my colleagues.
Where would a patient usually find you in the practice?
In surgery at Queensway Orthodontics
What is the most rewarding part of your job?
Seeing the smile transformation after treatment.
What do you enjoy doing out of work?
Spending time with friends and family and walking my dog.
What makes you smile?
Jimmy, my pooch!
Dental Nurse
Billingham practice
Diploma in Dental Nursing Level 3
GDC: 268159
I qualified in dental nursing in 2016. I have worked in general dentistry for 3+ years (including training).
How long have you worked at Queensway?
March 2018.
What do you enjoy most about working for Queensway Orthodontics?
Working as part of a happy, friendly team.
Where would a patient usually find you in the practice?
In the orthodontic department.
What is the most rewarding part of your job?
Seeing patient’s confidence grow as their treatment progresses.
What do you enjoy doing out of work?
Socialising with friends and going to motorbike/ racing shows.
What makes you smile?
Spending time with friends and family.
Receptionist
Billingham practice
I have worked as a travel agent for 17 years and then worked as an admin assistant before coming to Queensway Orthodontics.
How long have you worked at Queensway?
Since January 2018.
What do you enjoy most about working for Queensway Orthodontics?
The colleagues, it’s like a family. Queensway’s reputation is excellent and I’m proud to work here.
Where would a patient usually find you in the practice?
At the reception.
What is the most rewarding part of your job?
Seeing people after they have finished treatment come to the reception desk – they can’t smile wide enough!
What do you enjoy doing out of work?
Spending time with my husband and little boy, going to football matches and the gym.
What makes you smile?
Cocktails, the sunshine, going on holiday and the good things in life.
Dental Nurse
Billingham practice
GDC: 258934
Caroline started working at Queensway in August 2018 and has been a dental nurse for 6 years. Before that she worked at a residential home.
What do you enjoy most about working for Queensway?
Definitely the atmosphere!
Where would a patient usually find you in the practice?
A patient would find me in the orthodontic building either in surgery or on the reception desk!
What is the most rewarding part of your job?
Helping my team to get the most out of the day.
What do you enjoy doing out of work?
Going to all the English heritage sites with my kids.
What makes you smile?
Good impressions – they crack me up!
Dental Nurse
Jesmond Practice
City and Guilds Level 3 Diploma in Dental Nursing
GDC number: 253171
Jessica began training as a dental nurse after completing her A-Levels. She worked in a NHS dental practice for almost seven years before moving to Queensway in June 2019.
What do you enjoy most about working for Queensway Orthodontics?
I’m enjoying working in orthodontics - I’m finding it interesting to see a cosmetic side to dentistry. Everyone at Queensway has been so welcoming since I started and I’m proud to be part of a passionate team. There’s always something happening too!
Where would a patient usually find you in the practice?
In surgery assisting the orthodontist/therapist carrying out the patient’s treatment, or in a nurse led clinic.
What is the most rewarding part of your job?
It’s so satisfying seeing the patient’s reaction once treatment is completed. I also love how involved I am in the patient journey, it is so rewarding knowing that I am making a difference.
What do you enjoy doing out of work?
When I’m not at work I love to go shopping. I like to exercise and take part in a clubbercise class twice a week. I enjoy going to gigs and like to listen to music while baking on a Sunday afternoon.
What makes you smile?
Spending time with my family and friends and my border terrier, Milo.
Treatment Coordinator
Jesmond Practice
NEBDN Certificate in Dental Nursing,
NEBDN Certificate in Radiography,
City & Guilds, Certificate in Further Education and Teaching
BDIA Certificate - Introduction to Dentistry
After leaving school, Fiona worked as a dental nurse for 13 years. At the age of 27 she started working in the dental sales arena as a sales representative, regional manager and mational manager in the dental implant sector. She joined Queensway as treatment coordinator in August 2019.
What do you enjoy most about working for Queensway Orthodontics?
I love helping patients and taking them through their patient journey and building relationships with patients and the team.
Where would a patient usually find you in the practice?
On the first floor in the treatment coordinator's room chatting to patients about their treatment options and payment plans.
What is the most rewarding part of your job?
Seeing how a patient’s confidence grows by changing their smile.
What do you enjoy doing out of work?
Socialising and spending time with my family. I love going on my cross trainer and walking our De Bordeaux dog called Wallace.
What makes you smile?
My daughter, Annabelle who lives and works in Manchester - when she phones me and I listen to her voice, it makes me smile :) and definitely a glass of Prosecco!
Receptionist
Billingham practice
Amy worked in fashion for over five years before moving into graphic design and then became a creative manager at a mini zoo. From this she went into a customer facing role on reception/sales and then joined Queensway in July 2019.
What do you enjoy most about working for Queensway Orthodontics?
I enjoy meeting all the lovely patients and the staff are fabulous!
Where would a patient usually find you in the practice?
Reception
What is the most rewarding part of your job?
Seeing patients come out happy and smiley.
What do you enjoy doing out of work?
Spending time with my gorgeous family, holiday adventures and walking.
What makes you smile?
My little boy, Oscar!
Dental Nurse
NEBDN Certificate in Dental Nursing, NEBDN Certificate in Conscious Sedation, NEBDN Certificate in Radiography
GDC Number: 278787
Charlotte trained as a dental nurse at Newcastle Dental Hospital before joining Queensway Jesmond.
How long have you worked at Queensway?
I joined Queensway in 2019 as a dental nurse.
What do you enjoy most about working for Queensway?
I really love how friendly all the staff are and I’ve made some great friends.
Where would a patient usually find you in the practice?
I work Monday to Friday in surgery 2 alongside Dr Averley as a nurse, working on a range of treatments
from cosmetic dentistry to implants. I also work in orthodontics and CSSD.
What is the most rewarding part of your job?
I really love seeing patient’s end results, knowing they are happy with the treatment they have
received.
What do you enjoy doing out of work?
I enjoy going to music festivals and events with my friends and I regularly go to the gym and go for
runs before work.
What makes you smile?
My little Fox Terrier, Willis, my work colleagues and chocolate.
Dental Nurse
Diploma in Dental Nursing Level 3 QCF City & Guilds
GDC Number: 279807
Tell us about your career history
Emma gained her degree in Industrial Design but wanted a career change that had more suitable hours to accommodate her young family. She completed her dental nursing qualification after two years via day release in 2018 whilst working full time as a trainee dental nurse. Once qualified she worked as lead nurse and stock manager in an NHS and private practice. She joined Queensway in May 2019.
What do you enjoy most about working at Queensway?
I love being more involved with a patient’s smile journey - the patient interaction is above and beyond. Whether it be a friendly conversation over the phone to a patient selfie, every day is so rewarding.
Where would a patient find you?
A patient will find me either in surgery on the orthodontic or dental department, scanning/ taking photographs in the nurse led clinic or taking a patient selfie in our new selfie corner.
Most rewarding part of your job?
Seeing patient’s smiles and confidence being completely transformed.
What do you enjoy doing out of work?
Going on family day outings mainly to national trust sites with my husband, son and daughter. Cuddling our Guinea pigs which the children named Sandy and Princess Glitter Fairy Garden.
What makes you smile?
Hearing my children laugh/ giggle. Seeing people happy and spending time with my friends and family.
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