Our team

At Queensway Orthodontics, our team's main priority is your comfort. They work together to ensure you have an enjoyable treatment journey with great results.

Our team

Chantelle Arbon

Business Improvement Manager

Billingham

NVQ L3 Dental Nursing

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Lindsey Aston

Orthodontic Therapist

Billingham practice

Dip Ortho therapy RCS

GDC No: 116541

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Toni Barker

Dental Nurse

Consett practice

L3 Dental Nursing

GDC No: 295323

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Gemma Barrett

Dental Nurse

Billingham practice

L3 Dental Nursing, NEBDN Orthodontic Nursing, NEBDN Oral Health Education Certificate, NEBDN Radiography

GDC No: 166153

Charlotte Bean

Dental nurse

Billingham practice

L3 Dental Nursing, NEBDN Radiography

GDC: 292455

Gavin Bennett

Managing Director

All Practices

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Kate Blaylock

Business Operations Administration Assistant

Bishop Auckland and Darlington Practices

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Chelsea Bowden

Dental Nurse

Bishop Auckland Practice

L3 Dental Nursing, BDA Radiography

GDC No: 267527

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Brooke Brocklesby

Dental Nurse

Billingham Practice

GDC No: 311800

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Jade Bromley

Dental Nurse Coordinator

Billingham Practice

L3 Dental Nursing, NEBDN Radiography

GDC No: 200091

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Jen Buchan

Orthodontic Receptionist

Jesmond Practice

NVQ Level 2 in Hair and Beauty

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Wallis Burridge

Clinical Lead Coordinator

Billingham practice

L3 Dental Nursing, NEBDN Orthodontic Nursing, NEBDN Oral Health Education Certificate, NEBDN Radiography

GDC No: 224300

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Leanne Clarke

Patient Support Advisor

Billingham Practice

Level 1,2,3 in Travel and Tourism

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Niamh Colebrooke

Dental Nurse

Darlington Practice

L3 Dental Nursing, NEBDN Orthodontic Nursing

GDC No: 271566

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Vicky Copeland

Dental Nurse

Consett practice

Dental Nurse

GDC No: 133871

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Bogdan Cornita

Dental Nurse

Bllingham practice

Dental Nurse

GDC No: 274626

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Georgia Craggs

Treatment Coordinator Team Lead

Darlington Practice

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Julie Crozier

Orthodontic Therapist / Dental Nurse

Billingham and Jesmond Practice

NEBDN Dental Nursing, NEBDN Radiography, NEBDN Orthodontic Nursing, Diploma in Orthodontic Therapy

GDC No: 107644

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Kailee Cummings

Patient support advisor

Billingham practice

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Joanna Davies

MARKETING COORDINATOR

Billingham practice

BA (Hons) Law, CIM L4 Marketing

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Lilly Davies

TC apprentice administrator

Darlington practice

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Kimberly Dent

Patient Support Advisor

Darlington practice

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Carla Domingos

Dental Nurse

Jesmond practice

GDC No: 288768

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Megan Dunlavy

Patient Support Advisor

Jesmond practice

Nicole Ferens

Dental Nurse

Billingham practice

L3 Dental Nursing

GDC No: 300784

Amy Findlay

Patient Support Advisor

Billingham practice

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Brian Fox

IT Coordinator

Billingham practice

BTEC Computing, HND Computing

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Emma Frankland

Dental nurse

Bishop Auckland practice

L3 Dental Nursing, NEBDN Radiography

GDC No: 133212

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Felicity Green

Orthodontic Therapist

Consett practice

Dip Orth Therapy RCS(Edin)

GDC Number: 140707

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Rebecca Hawkins

Dental Nurse

Bishop Auckland and Consett practice

Dental Nursing

GDC No: 180182

Rebecca Hewett

Dental Nurse

Billingham practice

L3 Dental Nursing

GDC No: 187713

Antonia Hope

Treatment Coordinator Assistant

Darlington practice

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Christine Horgan

Orthodontic Therapist

Jesmond practice

Dip Orth Therapy (Edin), NEBDN Dental Nursing

GDC No: 117430

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Kate Jackson

Dental nurse

Jesmond practice

L3 Dental Nursing, NEBDN Orthodontic Nursing

GDC No: 124900

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Amanda Jeffries

Dental Nurse

Billingham practice

L3 Dental Nursing, NEBDN Orthodontic Nursing, NEBDN Oral Health Education Certificate

GDC No: 132597

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Emily Jenkins

Patient Support Advisor

Consett

NVQ L3 Dental Nursing, NEBDN Radiography

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Elizabeth Johnson

Governance and Estates Coordinator

Billingham practice

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Amy Kidd

Dental Nurse

Consett practice

L3 Dental Nursing

GDC No: 238030

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Jasmine Little

Apprentice Patient Support Advisor

Jesmond practice

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Robyn Lowrie

Dental Nurse

Darlington and yarm practice

Dental Nurse

GDC No: 247693

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Emily Lucas

Dental Nurse

Jesmond practice

L3 Dental Nursing

GDC No: 287701

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Laura Maven

Orthodontic Therapist

Billingham practice

Dip Orth Therapy RCS (Edin)

GDC No: 110488

Joanne Mckenna

ORTHODONTIC SERVICES MANAGER

Billingham practice

NVQ Dental Nursing, NEBDN Radiography, NEBDN Orthodontic Nursing, AMSPAR Medical Reception Diploma

Sarah McIntosh

Dental nurse

Billingham practice

Laura McManus

MARKETING COORDINATOR

Billingham practice

BA (HONS) FASHION JOURNALISM
L3 DIGITAL MARKETING

Hollie Miller

Dental Nurse

Billingham practice

L3 Dental Nursing, NEBDN Orthodontic Nursing

GDC No: 268159

Nell Scott-Morris

Apprentice Patient Support Advisor

Bishop Auckland and Darlington practice

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Kim Mortimer

Dental Nurse

Bishop Auckland practice

L3 Dental Nursing, NEBDN Oral Health Education Certificate

GDC No: 255388

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Dawn Myers

Orthodontic Therapist

Darlington practice

Diploma Ortho Therapy RCS

GDC No: 112208

Rachel Norton

Patient Support Advisor

Billingham practice

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Michele Parkes

Orthodontic Therapist

Billingham practice

NEBDN, DENTAL RADIOGRAPHY, LEVEL 5 DIP IN MANAGEMENT, NEBDN ORTHO NURSING, DIP ORTHO THERAPY RCS

GDC No: 125955

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Kelly Parkinson

Patient Support Advisor

Billingham practice

NEBDN Certificate in Dental Nursing, NEBDN Certificate in Conscious Sedaton, Customer Service L3

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Demi Patterson

Dental Nurse

Jesmond practice

L3 Dental Nursing, NEBDN Radiography

GDC No: 280023

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Emma Patterson

Treatment Coordinator

Jesmond practice

Diploma in Dental Nursing Level 3 QCF City & Guilds

GDC No: 279807

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Zoe Pearce

Patient Support Advisor

Billingham Practice

Level 3 NVQ Dental Nursing

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Keshia Pilcher

Trainee Orthodontic Therapist

Billingham Practice

L3 Dental Nursing, NEBDN Orthodontic Nursing, NEBDN Radiography

GDC No: 282336

Maygen Plummer

Dental Nurse

Billingham Practice

L3 Dental Nursing

GDC No: 298893

Lisa Pratt

Orthodontic Therapist

Billingham, Bishop Auckland and Yarm practice

Dip Orth Therapy RCS

GDC No: 137505

Kirsty Reed

Patient Support Advisor

Billingham

Olivia Richards

Administration Assistant

Billingham

2:1 Law degree

GDC No: 182095

Sara Richardson

Orthodontic Therapist

Billingham and Darlington Practices

Diploma in Orthodontic Therapy Royal College of Surgeons of Edinburgh 2020

GDC No: 231040

Louise Rouse

Patient Support Advisor

Billingham Practice

NVQ level 3 customer service

Sohail Saddique

Stera Technician

Billingham

Leigh Sargent

Dental Therapist

Billingham

BSc in Dental Hygiene and Dental Therapy

GDC No: 192590

Bethany Shaw

Dental Nurse

Consett and Bishop Auckland

L3 Dental Nursing

GDC No: 280710

Leanne Sowerby

Treatment Coordinator

Billingham practice

NEBDN Certificate in Dental Nursing, NEBDN Certificate in Conscious Sedation, NEBDN Certificate in Radiography

GDC No: 130646

Megan Spencer

Dental Nurse

Consett practice

L3 Dental Nursing

GDC No: 293993

Sabina Thapa

Dental nurse

Darlington practice

L3 Dental Nursing, NEBDN Orthodontic Nursing, NEBDN Radiography

GDC No:282314

Aparna Thavkar

Dental nurse

Darlington practice

L3 Dental Nursing, Dip in Dental Sedation

GDC No:283007

Bethany Train

Patient Support Advisor

Bishop Auckland and Consett practice

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Katie Turner

Therapist Coordinatoor

Billingham practice

EDH Dip Orth Therapy RCS (Edin)

GDC No: 6697

Rebecca Walker

Business Operations Coordinator

Darlington & Bishop Auckland practice

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Helen Waller

Orthodontic Therapist

Billingham practice

Dip Orth Therapy RCS Edin 2016

GDC 122661

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Georgina Wallinger

Dental Nurse

Darlington practice

L3 Dental Nursing, NEBDN Oral Health Education Certificate, NEBDN Radiography

GDC Number: 137369

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Jade Warren

Patient Support Advisor

Billingham

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Danielle Wears

Orthodontic Therapist

Jesmond

GDC No: 233912

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Emily Wells

Dental nurse

Billingham

L3 Dental Nursing

GDC No: 279438

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Rachael Werrett

Finance Coordinator

Billingham practice

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Charlotte Whitfield

Orthodontic Therapist

Billingham practice

Diploma in Orthodontic Therapy

GDC No: 125203

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Sophie Wiles

Patient Support Advisor

Billingham practice

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Amy Wilkes

Patient Support Advisor

Billingham practice

BA (FND) in Tourism Management, HAB Customer service level 3

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Alice Williams

Patient Support Advisor

Darlington practice

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Lucy Wood

Patient Support Advisor

Billingham practice

NVQ Level 3 Dental Nursing

GDC No: 11347514

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Michelle Woolridge

Training Coordinator

Billingham practice

L3 Dental Nursing, NEBDN Orthodontic Nursing, NEBDN Oral Health Education Certificate, NEBDN Radiography, NEDBN Sedation

GDC No: 127440

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Natalie Young

Dental nurse

Billingham practice

L3 Dental Nursing, NEBDN Radiography

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See the smiles we have transformed

Why Queensway Orthodontics?

How to find us

Billingham

170 Queensway, Billingham, Teesside TS23 2NT

Directions and opening times

Bishop Auckland

10 Newgate Street, Bishop Auckland, DL14 7EG

Directions and opening times

Consett

33-35 Middle Street, Consett, DH8 5QP

Directions and opening times

Darlington

2B Duke Street, Darlington, DL3 7AA

Directions and opening times

Jesmond

13 Eslington Terrace, Jesmond Newcasle upon Tyne NE2 4 RJ

Directions and opening times

Stockton

4 Tennant Street, Stockton-on-Tees, TS18 2AT

Directions and opening times

Yarm

17A High Sreet, Yarm, TS15 9BW

Directions and opening times

BDA Good Practice

Investors in People Silver

Kois Graduates

Green Award 2018/2019

BSPERIO

BOS

Invisalign

Terracycle

Dental CSR

ADAM

Log in to Dentist Zone

Log in to Patient Zone

Visa Card

Mastercard

Apple Pay

Zoe Stephenson

Dental Nurse

L3 Dental Nursing

GDC No: 250136

Zoe started her dental nurse career in general dentistry in 2011 and qualified in 2014. She continued to work at the same practice for 10 years, before moving to Queensway Orthodontics in 2021 while looking for a new challenge.

Which practice/practices do you work at?

Bishop Auckland.

Where would a patient usually find you in the practice?

In the surgery working with either the orthodontic therapist or orthodontist.

What is the most rewarding part of your job?

Seeing patients’ confidence grow and the smiles on their faces at the end of treatment.

What do you enjoy doing outside of work?

Spending quality family time with my partner and three step children.

What makes you smile?

I'm always smiling but being around my family makes me smile even more!

Chloe Bowes

Patient Support Advisor

Lauren Stephenson

Patient Support Advisor

Level 3 NVQ Dental Nursing

Since leaving school, Lauren always knew she loved caring for and helping people. Whilst deciding her career path, she worked in retail, before starting her NVQ in Dental Nursing at college in 2010. Lauren worked for an NHS general dental practice for 11 years and came to the lovely Queensway Orthodontic when she was looking for something new.

Which practice/practices do you work at?

Bishop Auckland

Where would a patient usually find you in the practice?

A patient would find me sat at my lovely desk ready to help.

What is the most rewarding part of your job?

The most rewarding part of my job would be helping each patient along their journey and seeing their fantastic outcomes.

What do you enjoy doing outside of work?

I love spending time and going on trips with my gorgeous family and dog coco.

What makes you smile?

Seeing other people happy.

Dr Rebecca Pepper

DENTAL CORE TRAINEE 2 Orthodontics / Dentist with Special Interest in Orthodontics

BDS 2019 University of Manchester

GDC No: 283575

Rebecca graduated from Manchester University in 2019, moving to Newcastle to complete her Foundation Year on the North East - North Scheme. She then completed her first year of Dental Core Training at Newcastle Dental Hospital, spending 6 months each on the Oral Surgery and Restorative Departments, before joining Queensway Orthodontics.

Which practice/practices do you work at?

Billingham and Consett.

Where would a patient usually find you in the practice?

In the treatment rooms.

What is the most rewarding part of your job?

Being able to see the change a smile makes to a patient.

What do you enjoy doing out of work?

Socialising with friends and dining out… a lot!

What makes you smile?

Dogs, especially visiting my family’s 2 miniature dachshunds, Pepe and Rocco.

Emily Adams

Patient Support Advisor

BA Hons Business and Event Management

Emily studied at Leeds Beckett University graduating with a 2:1 and has previously worked as a Personal Assistant.

Which practice/practices do you work at?

Billingham

Where would a patient usually find you in the practice?

Behind reception or in the sweety drawer

What is the most rewarding part of your job?

Seeing patients smile and helping them through their orthodontic journey.

What do you enjoy doing out of work?

Spending time with my children, family and friends.

What makes you smile?

My children …when they are asleep! (Just kidding!)

Caitlin Fenwick

Dental Nurse

Caitlin started working as a waitress and then a barmaid, which instigated an interest in food and catering and led to her completing a barista course. When she fancied a career change, Caitlin decided to take a step into dental nursing and joined Queensway Orthodontics as an enthusiastic trainee dental nurse.

Which practice/practices do you work at?

Consett and Bishop Auckland.

Where would a patient usually find you in the practice?

In one of the surgeries.

What is the most rewarding part of your job?

I get to follow patients throughout their treatment and see changes to their smile at every visit!

What do you enjoy doing out of work?

Shopping, grabbing a coffee and going for a walk.

What makes you smile?

Doing the things I love when being surrounded by those who make me happiest!

Olivia Richards

Administration Assistant

2:1 Law degree

While at university studying law, Olivia worked retail. Upon graduating, she worked in a law firm for some time, before choosing a career change and joining us at Queensway Orthodontics.

Which practice/practices do you work at?

Billingham

Where would a patient usually find you in the practice?

In the hub or on reception.

What is the most rewarding part of your job?

Supporting patients and helping them get the results they want.

What do you enjoy doing outside of work?

Going on holidays, spending time with my daughter and partner, and being with friends.

What makes you smile?

Family and friends, especially my daughter and sausage dog!

Demi Patterson

Dental Nurse

L3 Dental Nursing, NEBDN Radiography

GDC No: 280023

Demi worked at her previous practice for 5 years and qualified as a dental nurse in 2018. She went on to gain additional skills, including becoming an FD nurse, stock nurse and repairs nurse.

Which practice/practices do you work at?

Jesmond

Where would a patient usually find you in the practice?

In surgery assisting the orthodontist therapist.

What is the most rewarding part of your job?

Seeing the smile after patients have received their perfect smile. I also enjoy doing a mix of treatments everyday and working as a team.

What do you enjoy doing out of work?

I enjoy spending time with family and going shopping

What makes you smile?

Being appreciated at work.

Annie Johnson

Orthodontic Nurse

Diploma in Dental Nursing Level 3 QCF City and Guilds 2017

GDC No: 274774

Prior to working for Queensway Orthodontics, Annie worked in a general practice for just over 5 and a half years. Within her time at this practice, she gained experience in dental implantology and orthodontics, as well as working alongside a dentist with a special interest in root canal treatment.

Which practice/practices do you work at?

Darlington.

Where would a patient usually find you in the practice?

In surgery!

What is the most rewarding part of your job?

Seeing patients’ confidence grow whilst on their orthodontic journey.

What do you enjoy doing out of work?

I love going out for food with my boyfriend, friends and family.

What makes you smile?

Having a laugh and a good time with my friends!

Lucy Griffiths

Orthodontic Nurse

Diploma in Dental Nursing

Lucy worked in general dentistry for two years whilst training, where she enjoyed helping to provide a variety of treatments. She has always enjoyed learning and seized the chance to work with a company like Queensway Orthodontics, who provides many opportunities to grow, as well as giving back to the local community in the North East.

Which practice/practices do you work at?

Darlington

Where would a patient usually find you in the practice?

Dental nursing in one of our surgeries alongside a dental therapist or orthodontist. Alternatively, I might be helping in central sterilisation or in one of our nurse-led clinics.

What is the most rewarding part of your job?

All of it! It’s such an amazing feeling knowing that what we are doing, is genuinely helping. By building confidence and giving people their smile back, it is truly wonderful to see people light up!

What do you enjoy doing out of work?

I’m an outdoors person, so I enjoy hiking and camping, as well as art and music. I hope to finish off The Camino de Santiago and The Wainwrights in the next couple of years.

What makes you smile?

My cat, Archimedes, he’s a trouble maker! The future also makes me smile, I have so much to look forward to with my wonderful partner, family and friends.

Leigh Sargent

Dental Therapist

BSc in Dental Hygiene and Dental Therapy

GDC No: 192590

I started as dental nurse in a busy NHS practice, which then lad to me working at Queensway Orthodontics as a dental nurse for around 3 years. Whilst here, I was very passionate about becoming a dental hygienist and therapist. As a dental nurse, I completed many qualifications to help me eventually become a dental therapist. After successfully completing my degree with a First-class honour, I was very fortunate that an exciting new position had become available within the orthodontic department, so I eagerly returned to Queensway Orthodontics!

Which practice/practices do you work at?

Billingham

Where would a patient usually find you in the practice?

The patient and team would usually find me in my surgery, but may also find me at the other four practices I work at.

What is the most rewarding part of your job?

Contributing to a patient’s treatment journey, helping them to receive a high quality of care, and – most importantly – making them smile.

What do you enjoy doing out of work?

I enjoy days out with my family, we love trips to the beach and parks. I also love spending time with family and friends.

What makes you smile?

My little boy, he’s my world!

Jade Warren

Patient Support Advisor

Before I worked at Queensway Orthodontics, I worked in mental health or care. I love helping people and building up wonderful, trusting relationships. I also studied counselling and volunteered with Mind and the Samaritans.

Which practice/practices do you work at?

Billingham

Where would a patient usually find you in the practice?

At the front desk on reception or making the team coffee.

What is the most rewarding part of your job?

The amazing people I work with! I have never known a company to be so team-orientated and caring, it’s an eye opener!

What do you enjoy doing out of work?

Walking my puppy, planning adventures with my kids or finding new music.

What makes you smile?

People who do good things and want nothing in return.

Charlotte Whitfield

Orthodontic Therapist

Diploma in Orthodontic Therapy

GDC No: 125203

Charlotte started dental nursing in 2005 and then continued to work at her first practice for 16 years, gaining her dental nursing, orthodontic nursing, impression taking, radiography and orthodontic therapy qualifications. When the time came to move on, she gained experienced working in another practice before eagerly taking advantage of an opportunity to come and work with Queensway Orthodontics.

Which practice/practices do you work at?

I am Billingham based, but I also help at all other practices when needed.

Where would a patient usually find you in the practice?

Patients would usually find me in my surgery busy at work or in the kitchen grabbing a cuppa as I love a good cup of tea!

What is the most rewarding part of your job?

The most rewarding part of my job is knowing how much I’ve changed someone’s life and confidence. There’s nothing better than seeing a patient’s reaction upon brace removal and how much it means to them!

What do you enjoy doing out of work?

I love family days out with the kids when I’m not at work – we do a lot of walking and love discovering new places. My little boy also plays for a local football team so we are usually supporting him most Saturdays when he has a match or watching my little girl do her dance shows.

What makes you smile?

My family always puts a smile on my face, it’s good to appreciate every moment in life and not take anything for granted. Also, pizza and a glass of wine on a weekend puts a very big smile on my face!

Zoe Pearce

Patient Support Advisor

Level 3 NVQ Dental Nursing

Zoe worked as a dental nurse for 7 years, before taking a break to have her children. She is now very happy to be back in the dental industry, working at Queensway Orthodontics as an amazing Patient Support Advisor.

Which practice/practices do you work at?

Billingham

Where would a patient usually find you in the practice?

In the hub answering calls and emails.

What is the most rewarding part of your job?

Helping patients get started on their orthodontic journey.

What do you enjoy doing out of work?

I enjoy spending time with my sons – I love when we go out on adventures, but also enjoy snuggly film nights on the settee.

What makes you smile?

The amazing team I work with make me howl, but other than that – dipping my toes in the sea and having a little paddle.

Bethany Train

Patient Support Advisor

Bethany worked as a travel agent for 4 years, which she thoroughly enjoyed. However, dentistry runs in the family so it is something she has always wanted to get involved with – so she recently joined Queensway Orthodontics!

Which practice/practices do you work at?

Consett and Bishop.

Where would a patient usually find you in the practice?

At the front desk ready to greet patients.

What is the most rewarding part of your job?

Seeing patients through their treatment and finishing with a smile that they’re proud to show off!

What do you enjoy doing out of work?

Going to the theatre and spending time with my cats and boyfriend.

What makes you smile?

My 2 gorgeous cats Cosmo and Milly.

Kimberly Dent

Patient Support Advisor

Kimberley has spent most of her career in administrative and customer service roles in various sectors including hospitality. In recent years, Kimberley worked in or closely associated with NHS roles.

Which practice/practices do you work at?

Darlington.

Where would a patient usually find you in the practice?

Reception.

What is the most rewarding part of your job?

Creating a lasting, professional impression for patients and feeling part of a family at work.

What do you enjoy doing out of work?

I love to explore with my family. We try to travel to new places as much as possible.

What makes you smile?

Seeing my family members happy!

Anna Johnson

Patient Support Advisor

Anna worked as a lifeguard and a sports coach prior to joining Queensway Orthodontics to pursue a new career.

Which practice/practices do you work at?

Bishop and Billingham.

Where would a patient usually find you in the practice?

Behind the desk ready to answer their questions.

What is the most rewarding part of your job?

I really enjoy the face to face contact with patients and being able to have a chat which I think we have all missed in recent Covid times! I’m also lucky to work with some lovely people.

What do you enjoy doing out of work?

Most of my spare time is spent with my daughter getting messy or into trouble together and anything to do with sports.

What makes you smile?

My daughter, especially her very cheeky smile.

Amy Wilkes

Patient Support Advisor

BA (FND) in Tourism Management, HAB Customer service level 3

Amy has worked in public-focused environments for 13 years in various roles and industries, including restaurant and event management, as well as being a veterinary receptionist. I love working with people and going the extra mile for them.

Which practice/practices do you work at?

Billingham.

Where would a patient usually find you in the practice?

Behind reception or making a cup of tea!

What is the most rewarding part of your job?

Seeing all the happy faces and the confidence their new smiles bring them.

What do you enjoy doing out of work?

I enjoy going for long walks with my family and dog in my spare time – although they tend to be slow ones with a 3 - and 5-year-old in tow!I also love to cook and through lockdown started my own foodie Instagram page focused on staying healthy and active as a busy mum.

What makes you smile?

Making memories with my family.

Emily Lucas

Dental Nurse

L3 Dental Nursing

GDC No: 287701

Emily left school in 2017 and went straight into dentistry, working in both an NHS and private practice. Whilst working there, she found a passion for Invisalign treatment and knew she wanted to work in orthodontics.

Where would a patient usually find you in the practice? In surgery/ nurse led clinics

What is the most rewarding part of your job? Seeing people’s new smiles at the end of their treatment and watching their confidence grow.

What do you enjoy doing out of work? Spending time with my family and friends

What makes you smile? My lovely friends and family and going on holidays !

Kim Mortimer

Dental Nurse

L3 Dental Nursing, NEBDN Oral Health Education Certificate

GDC No: 255388

Kim started her training in general dentistry in 2013 and qualified as a dental nurse in 2014. She went on to work in two different general dental practices before starting at Queensway Orthodontics in 2022.

Which practice/practices do you work at?

Bishop and Auckland.

Where would a patient usually find you in the practice?

I’m usually in the surgery with the dentist.

What is the most rewarding part of your job?

I love seeing people’s new smiles at the end of their treatments.

What do you enjoy doing out of work?

I most enjoy spending time with my family and friends.

What makes you smile?

Definitely my little girl, Adah.

Megan Rowberry

Orthodontic Dental nurse

Level 3 Diploma in Dental Nursing

GDC No: 295026

Megan started dental nursing in 2018 and qualified in March 2021, before joining Queensway Orthodontics in 2022.

Where would a patient usually find you in the practice? In surgery

What is the most rewarding part of your job? Seeing the patient transformation and the confidence it gives them at the end.

What do you enjoy doing out of work? Going on lots of walks & adventures, listening to music, spending time with family, friends, and my dogs.

What makes you smile? My dogs, a good road trip and a great song.

Lucy Wood

Patient Support Advisor

NVQ Level 3 Dental Nursing

GDC No: 11347514

Before Lucy joined the team at Queensway Orthodonticsas a Patient Support Advisor, she worked as a dental nurse for 5 years.

Which practice/practices do you work at?

I am located at the Billingham site

Where would a patient usually find you in the practice?

The patients would find me on reception greeting patients as they arrive at the practice or in the hub.

What is the most rewarding part of your job?

The most rewarding part of my job is seeing patients happythroughout their journey with us.

What do you enjoy doing out of work?

Out of my working hours I enjoy spending time with my family. I also enjoytaking my little Cocker Spaniel, Bailey, and my partner’s Schnauzer, Quinny, on adventurous walks.

What makes you smile?

My family and friends.

Jessica Clark

Stera Technician

NVQ L3 health and social care, L22 health and social care, Principle learning in engineering level 2

Tell us a little bit about your career history: Jess has previously worked at North Tees hospital as a health care assistant on a dementia ward and at James Cook hospital as a Therapeutic Assistant, before joining Queensway as a Stera Tech in 2021.

Where would a patient usually find you in the practice? A patient would find me upstairs in the stera room sterilising the instruments

What is the most rewarding part of your job? Knowing that I get all the instruments cleaned and sterilised for the nurses so that everything goes smoothly.

What do you enjoy doing out of work? I enjoy going for drinks and meals with the girls when we can, movie nights in and co-assisting my boyfriend on a Sunday taking an under 7’s football team!

What makes you smile? A lot of things make me happy but a coffee in the morning to wake me up makes me smile!

Ellie Turley

Dental nurse

Nicole Ferens

Dental nurse

L3 Dental Nursing

GDC No: 300784

Leanne Clarke

Patient Support Advisor

Level 1,2,3 in Travel and Tourism

Before joining Queensway Orthodontics in 2022, Leanne trained in Travel and Tourism gaining an NVQ in Travel and also had various customer service roles including working in a test centre for governments tests.

Where would a patient usually find you in the practice? Behind reception or in the Hub.

What is the most rewarding part of your job? Seeing patients new smiles at the end of their treatment.

What do you enjoy doing out of work? Spending time with my family, dog and going on lots of adventures.

What makes you smile? Seeing my family happy and healthy.

Maygen Plummer

Dental Nurse

L3 Dental Nursing

GDC No: 298893

Maygen started training in general dentistry at 21 years old, working in two practices before joining the Queensway Orthodontics team in 2022.

Where would a patient usually find you in the practice? In surgery

What is the most rewarding part of your job? Seeing patients new gained confidence from their smile!

What do you enjoy doing out of work? I enjoy anything active; I love to be on the move.

What makes you smile? Eating good food!

Louise Perree

Dental Nurse

NVQ Level 3 Diploma in Dental Nursing, BDA Radiography

GDC No: 269230

Louise started her career in dentistry as a dental receptionist in a general dental practice in 2013, before being asked to join their nursing team and complete the Dental Nursing qualification in 2014. Louise then went on to join an orthodontic practice in 2017 and completed both radiography and impression taking qualifications. Following relocation and maternity leave, Louise went back into general dentistry for a short period of time before joining Queensway Orthodontics in 2021.

Where would a patient usually find you in the practice? In one of the surgeries

What is the most rewarding part of your job? Seeing how happy patients are at the end of their treatment

What do you enjoy doing out of work? Spending time with my family, going for walks and taking my little girl on days out.

What makes you smile? Sunny days!

Yasmin Welham

Dental Nurse

Level 3 Diploma in Dental Nursing. BSC w Hons Dental Hygiene and Dental Therapy

GDC No: 279470

Yasmin has previously worked as a dental nurse in private practices around the North East before joining Queensway Orthodontics in 2022.

Where would a patient usually find you in the practice?
In surgery with an orthodontic therapist learning the ropes

What is the most rewarding part of your job?
For me career wise it has been learning new things for the past two months. Even after been a dental nurse for so long stepping into orthodontic nursing has been a massive learning curve that I’ve found really interesting! From a rewards point – seeing patients faces light up when their appliance is removed for the first time. Absolutely amazing!

What do you enjoy doing out of work?
I love cooking and baking. Time in the kitchen is my chill out time. I also love been outdoors with my family and puppy.

What makes you smile?
My Family I am very very lucky to have them.

Toni Barker

Dental Nurse

L3 Dental Nursing

GDC No: 295323

Before becoming a dental nurse in general dentistry in 2018, Toni worked as a hairdresser. Toni wanted to learn about orthodontics, joining Queensway in 2022.

Where would a patient usually find you in the practice?
In a surgery alongside an orthodontic therapist

What is the most rewarding part of your job?
Seeing patients who are self-conscious about their teeth gain confidence with their beautiful smiles at the end of treatment.

What do you enjoy doing out of work?
Going out for food and drinks and spending time with family and friends.

What makes you smile?
My family

Kiya Philips

Dental Nurse

Vicky Copeland

Dental Nurse

NEBDN Dental Nursing, BDA Radiography, RSPH Oral Health Promotion, Fluoride Varnish Application

GDC No: 133871

Which practice/practices do you work at? Consett

Where would a patient usually find you in the practice? In one of the surgeries.

What is the most rewarding part of your job? Seeing patients smile at the end of treatment.

What do you enjoy doing out of work? I love nothing more than a nice long walk out with my dog Tig.

What makes you smile? My gorgeous nephews. I just love to see them having fun.

Bethany Shaw

Dental Nurse

L3 Dental Nursing

GDC No: 280710

Which practice/practices do you work at?
Consett and Bishop Auckland

Bethany has worked as a dental nurse since 2016, joining Queensway Orthodontics in 2023.

Where would a patient usually find you in the practice? In clinic

What is the most rewarding part of your job? Helping people be more comfortable with their smile.

What do you enjoy doing out of work? Spending time with my partner, friends and family.

What makes you smile? TikTok.

Vicky Hansom

Orthodontic Therapist

DipOrthTher RCSedin

GDC No: 112138

Tell us a little bit about your career history: Having spent 5 years working in general practice early in her career, Vicky then moved into the specialism of Orthodontics. In 2009 she gained her Orthodontic Therapy qualification at Manchester Dental School. Vicky has worked in Orthodontic practices for over 21 years and was thrilled to join the Queensway team in 2022.

Where would a patient usually find you in the practice? In the Orthodontic clinic treating patients

What is the most rewarding part of your job? Seeing patients so happy with the results of their treatment, I honestly believe there is nothing better than being able to give someone the gift of a beautiful confident smile.

What do you enjoy doing out of work? Cooking, fitness, and family time.

What makes you smile? My daughters and our little dog!

Emily Wells

Dental nurse

L3 Dental Nursing

GDC No: 279438

Tell us a little bit about your career history:
Emily started dental nursing in 2018 after graduating from university with a higher education certificate. She relocated to Liverpool and nursed in an NHS practice before moving back to the North East and started work at Queensway Orthodontics in 2022.

Where would a patient usually find you in the practice?
Assisting in one of the surgeries.

What is the most rewarding part of your job?
Seeing patients’ confidence grow as they move through treatment.

What do you enjoy doing out of work?
I enjoy spending time with my family and going to live music events.

What makes you smile?
My family, friends and literally any dog!

Charmaine Nicholson

Apprentice PSA

Tell us a little bit about your career history: Charmaine recently started college and became an apprentice PSA at Queensway Orthodontics in 2022.

Where would a patient usually find you in the practice? Reception

What is the most rewarding part of your job? Seeing how satisfied a patient is when I’ve understood their requirements and helped them in the best way I could.

What do you enjoy doing out of work? I enjoy spending time with family and friends, and also enjoy taking my dog for walks.

What makes you smile? Spending time doing the things I enjoy, taking time to go shopping and out for food with family and friends.

Carla Domingos

Dental nurse

L3 Diploma in Dental nursing

GDC No: 288768

Which practice/practices do you work at? Jesmond

Carla began her journey in dental nursing in 2016 at an NHS practice in Gateshead, where she worked for a year. She then transitioned to an NHS practice in Walker, dedicating four years of her career there. After five years in NHS practices, Carla felt the need to expand her skillset and opted for a position at a practice in Jesmond that emphasised private dentistry. Eventually, she felt the pull towards a different specialisation and believed that orthodontics was the path for her and started at QO in 2023.

Where would a patient usually find you in the practice? Usually in a surgery or running up and down the stairs getting patients.

What is the most rewarding part of your job? Seeing the beautiful transformations in peoples smile.

What do you enjoy doing out of work? To be honest I enjoy all aspects of my job but I mainly enjoy working with such an amazing and hardworking team.

What makes you smile? Seeing how happy people are at the end of their treatment with their glowing smiles.

Natalie Young

Dental nurse

L3 Dental Nursing, NEBDN Radiography

GDC No: 279801

Which practice/practices do you work at? Billingham

Where would a patient usually find you in the practice? Assisting in one of the surgeries.

What is the most rewarding part of your job? Being part of the patients journey and seeing the fantastic end results!

What do you enjoy doing out of work? I love spending time with my family and planning days out and holidays together.

What makes you smile? Spending time with my family and close friends always makes me happy.

Brooke Brocklesby

Dental nurse

GDC No: 311800

Olivia Atkinson

Dental Nurse

L3 Dental Nursing

GDC No: 305232

Tell us a little bit about your career history: Olivia started as a trainee dental nurse in 2020 before moving to Queensway to do Orthodontics in 2022.

Where would a patient usually find you in the practice? In surgery.

What is the most rewarding part of your job? Seeing how happy patients are once they have gotten their braces off.

What do you enjoy doing out of work? Spending time with my family and friends.

What makes you smile? Socializing with friends and family.

Rachel Norton

Patient Support Advisor

Tell us a little bit about your career history:

Rachel joined Queensway Orthodontics in November 2022.

Where would a patient usually find you in the practice?

On the reception desk in Billingham or Yarm.

What is the most rewarding part of your job?

Watching patient’s gain confidence in their new smiles.

What do you enjoy doing out of work?

Walking my pup in the hills

What makes you smile?

My beautiful daughter

Chelsea Bowden

Dental nurse

L3 Dental Nursing, BDA Radiography

GDC No: 267527

Which practice/practices do you work at? Bishop Auckland

Chelsea began her journey as an apprentice dental nurse in 2014, earning her qualifications in 2016. After dedicating nine years to general dentistry, she transitioned to orthodontics, a field she had always been passionate about, when she joined QO in May 2023. She finds orthodontics truly fulfilling and thoroughly enjoys her work in the field.

Where would a patient usually find you in the practice? In one of the surgeries.

What is the most rewarding part of your job? Seeing the result and the patient's reaction when their braces have been removed.

What do you enjoy doing out of work? I enjoy spending time with my friends and family, and going for walks on an evening after work.

What makes you smile? Seeing my family happy.

Kirsty Reed

Patient Support Advisor

Sara Richardson

Orthodontic Therapist

GDC No: 231040

Diploma in Orthodontic Therapy Royal College of Surgeons of Edinburgh 2020

Which practice/practices do you work at? Darlington/Billingham

Tell us a little bit about your career history: I started in general practice in 2009 and progressed onto Orthodontics in 2013. I was then given the chance to do the Orthodontic Therapy course in 2019

Where would a patient usually find you in the practice? In the surgery making lots of smiles

What is the most rewarding part of your job? Patients being over the moon with their smileat the end of treatment

What do you enjoy doing out of work? I enjoy spending time with my family and eating out often

What makes you smile? My frenchie Lulu!

Robyn Lowrie

Dental Nurse

GDC No: 247693

Bogdan Cornita

Dental Nurse

GDC No: 274626

Rebecca Hawkins

Dental Nursing

GDC No: 180182

Nell Scott-Morris

Apprentice Patient Support Advisor

Megan Dunlavy

Patient Support Advisor

Charlotte Bean

Dental Nurse

L3 dip in Dental Nursing, NEBDN Radiography

GDC No: 292455

Which practice/practices do you work at? Billingham, Stockton, and Yarm

Where would a patient usually find you in the practice? Patients would usually find me in surgery ateither Billingham, Stockton, or Yarm.

What is the most rewarding part of your job? The most rewarding part of this job is seeing people’sconfidence grow from achieving them their perfect smile!

What do you enjoy doing out of work? Outside of work I enjoy spending time with my friends and family, walking my dog Oscar and lots of retail therapy

What makes you smile? My friends and family, clothes shopping and my dog!

Sohail Saddique

Stera Technician

Danielle Wears

Orthodontic Therapist

GDC No: 233912

Sarah McIntosh
Dental nurse